Advice Officer

7 days ago

Melbourne City Centre, Australia Department of Justice and Community Safety Full time

**Utilise your strong communication and administration skills to provide high quality advice**:

- **Fantastic opportunity: 3 year, fixed term, full-time role working with a high-performing and passionate team**:

- **VPS Grade 3: $76,817 - $93,275 plus superannuation**

**About the Business Unit**:
The Office of the Public Advocate (OPA) is an independent statutory office accountable to the Victorian Parliament which has been established to protect the rights and enhance the position of people with disabilities in Victoria. The Advice and Response Program is a key OPA program and currently comprises the Intake and Triage, Advice and Education, Investigations, Safeguarding and Individual Advocacy and the Medical Treatment Decisions teams.

**About the Role**:
This position is in the Advice Service and forms part of a small team of Advice Officers within the Advice and Response Program.

The Advice Service responds to over 10,000 calls a year from persons with disability, their friends, family members, service providers, professionals and community members on a diverse range of issues relating to disability and advocacy.

Some of your duties will include:

- Providing high quality advice to routine verbal and written enquiries
- Accurately recording all advice provided on a data management system
- Working on a regular roster during the hours of 8.00am and 6.00pm in the office.

**Qualifications**:

- A relevant tertiary qualification is desirable but not essential. Relevant work experience highly regarded.

**How to Apply**:
**IMPORTANT INFORMATION**:
**CHILD SAFE STATEMENT OF COMMITMENT**:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

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