Human Resources Advisor

**Acknowledgement of Country**:
CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation

**The Opportunity**:

- **An opportunity to join a newly transformed function**:

- **Provide high quality and consistent advice across the Employee Lifecycle.**:

- **Drive positive outcomes for **CSIRO**

The People Advisory team within People Partnering is an enabling Service Delivery Portfolio for high quality and consistent advice in managing people-related issues across the Employee Lifecycle. The People Advisory team operates within this function to offer centralised support to maximise positive outcomes for individuals and the organisation in alignment with CSIRO’s values and strategy.

The Human Resources Advisor is an essential position in the People Advisory team, reporting to a Senior Human Resources Lead. The role is responsible for advising and supporting employees and managers on operational People matters across the entire lifecycle to drive positive outcomes for CSIRO. As the Human Resources Advisor you will be expected to provide on-demand support for people leaders and employees and are responsible for driving capability uplift of leaders through ongoing, just-in-time training.

Further, the Human Resources Advisor will participate in squads and projects to support the delivery of cyclical people services and non-cyclical activities that contribute to people strategic priorities and are focused on enhancing and transforming the effectiveness of our service delivery.

**Your duties will include**:

- Monitor our Service Delivery Tool to receive, triage and use initiative to respond to complex queries, maintain records and ensuring that matters are resolved or referred for resolution. Seek guidance on escalating matters where matters become more complicated or initial business practices have been unsuccessful in bringing about a resolution.
- Assist in the development and upskilling of other colleagues in People Advisory to respond to complex matters by providing training, advice, or acting as an escalation point.
- Assist the Team Leader to actively monitor service requests against service level metrics to ensure resources can be managed to optimise workloads and capacity.
- Support communications with our staff regarding People services, policies, processes, and programmes.
- Proactively respond to feedback and concerns regarding quality of services and escalate complaints if necessary. Assess the risk and opportunity of identified strategies, options, and actions.
- Contribute to and implement process improvements in People Advisory services in partnership with teams across the Employee Lifecycle.
- Actively monitor, develop themes, and identify opportunities arising from common queries and people matters to inform People Advisory Leaders in improving efficiency and quality of People Services.
- In conjunction with providing high quality people advice, work on a broad range of key projects under direction.
- Anticipate and manage people queries in ambiguous situations. Demonstrate flexibility in thinking and adjust strategies, goals and priorities when required.
- For the full list of Duties please refer to the Position Description_

**Location**:Brisbane or Melbourne

**Salary**:AU$89k - AU$101k plus up to 15.4% superannuation

**Tenure**:Specified term of 2 years

**Reference**:91713

**To be considered you will need**:

- Relevant Bachelor’s Degree or equivalent experience in Human Resource Management, Business Management, or other relevant discipline.
- 3 to 5 years' relevant demonstrated experience providing human resources generalist advice across the employment lifecycle that is consistent, accurate and considered.
- Demonstrated ability to advise staff and people managers on a range of complex matters to empower them to act independently, providing specialist support and escalating matters if required.
- Evidence of collaborative and agile working that adapts to changing requirements.
- Superior written and verbal communication skills with the ability to communicate with all customers and follow up with customers when required clearly and effectively.
- An excellent and engaging telephone manner, with the ability to deal with difficult or demanding customers with empathy and discretion.
- An ability to adapt to new technological platforms and assist others to adopt and efficiently use them.
- Customer service orientation supported by strong organisational abilities enabling rapid resolution of queries.
- Demonstrated capacity to undertake human resource projects and implement related initiatives, including the ability to initiate and respond effectively to change.
- Exceptional organisational skills and attention to detail, able to prioritise competing demands, and a