Community Manager

6 days ago

Waterford West, Australia Seasons Full time

**JOB DETAILS**:
**Job ID**:
**Closes**:
**Location**:
**881-883 Kingston Road, Waterford West QLD 4133**:
**Work type**:
**Full Time**:
**Category**:
**Community Manager**:
**Community Manager**:
**ROLE OVERVIEW**:
**About the Role**

Seasons Living is seeking an experienced**, **“hands-on” Retirement Living Manager or hotel/property manager to oversee the operations of our Waterford West community. We are looking for someone who thrives on building relationships and has demonstrated strong business acumen and leadership skills, who will be responsible for the day-to-day asset management and operations. This is a permanent full-time role working Monday-Friday.

**Core Responsibilities**

The Community Manager is responsible for the overall management of all staff, resources, projects, and policies, to optimise operations and support Seasons objectives to effectively deliver on the needs of our residents.

Your responsibilities will include:

- Provide effective leadership and foster a healthy and safe workplace.
- Ensure positive work environment and good communication between all stakeholders.
- Manage all financial aspects of the community, including Profit & Loss.
- Work to achieve agreed budget targets and key performance indicators.
- Manage human resources in a fair, equitable and financially responsible manner.
- Manage annual performance appraisals, compliance, training, and education of all staff.
- Ensure provision of excellent resident outcomes and customer service.
- Monitor and ensure compliance of work health and safety.
- Organise and attend regular staff and residents’ meetings.
- Actively engage in continuous improvement activities, working with Management in developing or refining systems and processes which support the business.
- Manage rental tenancies, following relevant RTA procedures and legislation.

**Top Skills**
- Strong commitment to organisational goals, customer service and a demonstrated capacity to project a positive image for Seasons through leadership behaviours.
- Effective computer and IT skills, including Office, Excel, Word, Microsoft Teams.
- Demonstrated knowledge of community care and residents’ rights and responsibilities.
- Excellent communication, interpersonal, problem solving and organizational skills.
- Effective leadership skills and ability to communicate at all levels to all stakeholders.
- Ability to coordinate tasks, set priorities and work to timelines in a changing environment.
- Willingness to work within the philosophies, policies, and procedures of Seasons.
- Interest in ongoing personal and professional development, with a keen desire to grow.
- Empathy and understanding of the needs of residents’ and their families.
- Flexibility with hours when workload demands to support a 24/7, 365 day a year business.

**Requirements**:

- Tertiary qualification in aged care, community services, property, or hospitality and/or equivalent relevant experience in a role.
- 5 yrs+ experience in an operations-based leadership role (e.g Hospitality, Hotel/Tourism, Property Management) highly desirable.
- Understanding of the Retirement Villages Act (Qld) 1999 and the Residential Tenancies Act 2008 (not mandatory)
- Current criminal check
- Current First Aid and CPR certificate
- Covid-19 vaccine evidence (mandatory)
- Unrestricted Australian working rights
- APPLY- BACK TO AVAILABLE POSITIONS

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