Client Experience Manager

2 weeks ago

Camberwell, Australia Nextt Group Pty Ltd Full time

**Position Description**
- At Nextt we are passionate about delivering person centered care. Being a leading NDIS provider throughout QLD, NSW, VIC, and SA we are committed to finding highly principled people so we can deliver responsive and creative support to our clients in their everyday lives. We believe everyone deserves to get more out of life and we are passionate about understanding our customers and supporting them to achieve their goals.**The Opportunity**
- Our _
- Client Experience team provide enhanced and specialized support to their clients so that barriers are addressed to ensure that they can participate and engage in their community, at home and at work. They are responsible for ensuring clients and support workers “Get More Out of Life.” The team has enhanced skills in understanding the needs of a people they support, and engage a team around the person approach, which can include multiple stakeholders to facilitate positive outcomes. The team is courageous, rights driven, and client focused._
- They are constantly working to achieve outcomes ensuring the right team of support workers, with the right skills, are matched to clients’ needs and preferences. The team oversees and drives a professional, supportive and client centered culture; through client experience and goal planning, working with the client and Support Worker teams to actively resolve issues and celebrate success._

The Client Experience Manager is a key member of the Client Experience Team who leads and manages a high performing Support Worker team to deliver strategic objectives, whilst providing an excellent end-to-end client experience using bespoke client assessment, risk, support planning and goal tracking technology to offer a service to clients that demonstrate how Nextt Support Workers work with them to Get More Out of Life. The Client Experience Manager recognizes the intrinsic value of having a Support Worker team around the client and how to coach and support that team to understand the needs, wants and aspirations of clients.
- This is a permanent full-time position available to work in a hybrid working model based at our Camberwell offices in Melbourne.**About You**
- You will be service focused with strong people leadership and management skills
- Results driven, solutions focused and a critical thinker
- Client Service experience with a comprehensive understanding of what client success looks like and the ability to work collaboratively
- Disability Sector knowledge and experience with high physical needs, complex care, and critical care needs
- You will be system savvy and comfortable with following policies and procedures

**What will we offer you?**
- A role with true purpose: you will get to see how you are making a difference in people’s lives every day.
- Opportunity to grow: We provide up-skilling opportunities, training, and networking, to ensure you are constantly able to grow within your career.
- Supportive team with positive culture.
- Real flexibility
- Competitive salary
- We think you could be the Nextt Client Experience Manager we have been looking for Discover how you can develop your skills while truly helping people in your community today.

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