Backup and Restore Support

About Capgemini

Capgemini is a diverse collective of more than 350,000 strategic and technological experts based across more than 50 countries, partnering with world-renowned clients to transform and manage their businesses. We are dedicated to leveraging cloud, data, AI, connectivity, software, digital engineering, and platforms to address the entire breadth of their business needs. This passion drives a powerful commitment - to unlock the true value of technology.
Over the last 18 months, we have tripled our business in Australia and New Zealand, with over 3,500 team members devoted to helping clients get the future they want. Now is the time to join our rapidly growing team who are at the forefront of finding new ways technology can help us reimagine what's possible, collecting unique career experiences with global brands and game-changing tech projects.

**Let's talk about the team**:
Our Cloud Infrastructure Services & Modern Work (CIS &MW) practice brings together the right technology, processes and culture to deliver business agility and cost reduction to our clients. We provide cloud focused client advisory and delivery services on areas such as hybrid cloud, workplace services, security, service desk and cloud service management/delivery.
Capgemini has proven experience in building cloud strategies that have enabled our clients to adopt a cloud-first approach to achieving their business objectives. Our Cloud Infrastructure Services enable enterprises to overcome the barriers to cloud adoption and manage the real business risks.

**Let's talk about the role and responsibilities**:
Responsible for the operations across Storage & Data Protection environments. They have ownership of 2nd Level (L2) of monitoring & reporting incidents and alerts, perform next level of administration either with help of standard work instructions or with their domain knowledge and experience and assist L3 teams on inputs required during new builds, advanced administration and decommission activities of Storage & Data Protection products. They contribute to Capacity & performance reports as part of their role.

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Monitor Incidents assigned to Storage & Backup queues to ensure optimum response time is adhered and resolve or escalate to next levels as necessary

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Review monitoring & reports and take corrective actions and involve next-level of support, vendors and/or other service line teams to ensure resolution of incidents & problems

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Accept and execute Service orders relating to new server backup commissioning, new server zoning, LUN provisioning for new hosts and existing hosts, maintaining NFS, CIFS shares & permissions, manage deduplication, replication & snapshots and to perform decommissioning as per request with 4-eye process

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Ensure periodic document upkeep of all Work Instructions, architectural & landscape documentations and all other relevant documents required by account

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Participate & drive Delivery Excellence (DEx) programs and initiatives towards Continual Service Improvements for all supported customer landscape

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Participate & drive Automation programs and initiatives towards reduction and removal of manual efforts and to optimize effeciency where possible for all supported customer landscape

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Participate & drive meetings with vendors, other service lines and within teams on daily, weekly and monthly basis to ensure governance and quick resolution of open and pending issues in all supported customer landscape

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Participate & drive Disaster Recovery tests on periodic basis (as defined by contracts or as per internally agreed timelines) and generate & present reports to relevant stakeholders (customers, onshore leads, other service lines & vendors) to ensure reliability on highly available Storage, SAN & Backup infrastructure (where available)

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Cross-train junior resources on technology & non-tech skills as part of mentorship

**Let's talk about your capability and experience**:
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Ability to generate ideas for new opportunities & projects in existing client landscape & drive projects

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Effective leadership and people management skills

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Good 3rd Party engagement skills to work with vendors and OEM's to drive incidents and ensure quick resolutions

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ITIL process knowledge

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Knowledge of other/competitive products and solutions besides extensive knowledge on respective domain (Example: SME for Veritas NetBackup to have knowledge of product features of EMC Networker, IBM TSM, etc)

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Strong knowledge of tools for integration of monitoring, ticketing etc

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Strong knowledge on at least 1 Storage & SAN or 1 Backup technology (EMC, IBM, Veritas etc as per project or client requirements)
- EMC ISM
- ITIL Foundation v4

Let's talk about what's in it for you
We believe technology is about more than business transformation - it's also about building a more sustainable, inclusive future. This starts with our people, working with you to get the future you want. We invi