
Customer Liaison Agent
3 days ago
We're seeking a full-time customer liaison agent to follow up on warm customer leads, answer incoming phone calls, follow up phone calls and tasks, and convert and schedule job orders for our field staff. In this role, you'll be responsible for reaching out to customers over the phone, building rapport, answering queries, promoting and upselling our products and services.
**Responsibilities**:
- Reach out to existing customers and provide excellent customer service
- Build strong relationships with customers and identify opportunities to promote our products and services
- Understand customer needs and provide tailored solutions to meet their requirements
- Update customer information in our Customer Relationship and Field Management Software ServiceM8.
**Requirements**:
- Excellent communication skills, both verbal and written
- Strong interpersonal skills and ability to connect with people over the phone
- Positive and upbeat personality with a passion for helping others
- Intermediate computer skills required
- Time management skills essential
- Ability to work independently and as part of a team
- Familiarity with CRM systems and practices
- High school diploma or equivalent
This is a full-time position from 8:00am to 4:00pm Monday to Friday. There is a potential for a hybrid working arrangement after a few months of training. If you have a natural talent for building relationships and enjoy helping others, we want to hear from you Please submit your resume and cover letter to apply.
**Salary**: $53,000.00 - $58,000.00 per year
**Benefits**:
- Professional development assistance
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Wacol, QLD 4076: Reliably commute or planning to relocate before starting work (required)
Work Authorisation:
- Australia (preferred)
Work Location: In person
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