Customer Service Administrator

1 day ago

Sydney, Australia Hudson Australia Full time

Our client, a leading company in industrial products is seeking a highly motivated and customer-focused individual to join their team as a **Customer Service Administrator **based in western suburbs of Sydney**.**
- Great remuneration including company bonus.
- Positive, supportive, respectful, and collaborative work culture
- Learning and development and opportunity for growth

**Position Summary**:

- Manage local customer relations and coordinate customer requests for quotation.
- Facilitate jobs/orders and price/schedule service work in collaboration with contracted service providers.
- Coordinate service providers to ensure completion of scheduled jobs.

**Key Responsibilities**:

- Coordinate customer requests for quotation and facilitate jobs/orders.
- Maintain and strengthen customer relationships through exceptional service.
- Collaborate with contracted service providers to price and schedule service work.
- Ensure completion of scheduled jobs within required service level agreements.
- Ensure timely and professional delivery of customer orders.
- Investigate and follow up on customer enquiries and issues.
- Manage workflow documentation and ensure compliance with company guidelines.
- Handle stock management tasks such as stock counts, distribution orders, and invoicing.
- Review internal systems to ensure accuracy and timely closure of accounts.
- Perform other ad hoc administrative tasks to support daily operations.

**Required Skills and Qualifications**:

- Effective communication skills, both verbal and written.
- Ability to make quick decisions and think critically.
- Positive attitude and willingness to succeed.
- Active listener and customer-focused mindset.
- Ability to coordinate the flow of documentation throughout the office.
- Dependable and patient with excellent adaptability.
- Proven ability to build and maintain long-term relationships with customers and suppliers.
- Proficiency in Microsoft Office
- Ability to operate electronic equipment and view computer screens for extended periods.
- Occasional lifting of materials and products may be required.

**What's in it for you**:

- Great remuneration and employee perks
- Positive, supportive, respectful and collaborative work culture
- Car parking available
- Branch performance bonus
- Learning and development opportunity
- Opportunity for growth

**To Apply**:

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