Centre Manager

We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia._
- We’re evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently._
- We are Vicinity._

Role purpose

The key purpose of the Centre Manager is to provide leadership across multiple business functions at the Centre level, using leadership capabilities with the asset team to deliver the centre’s strategic and financial objectives. The Centre Manager plays a pivotal role in coaching and mentoring the onsite management team to build capability and engagement in order to maintain an optimal customer and shopping experience. This role is responsible for the management and operations of the shopping centre, delivering exceptional results, leading stakeholder management for the asset, and focusing on shaping meaningful places where communities connect.

Key Accountabilities

People Leadership
- All elements of the annual performance cycle are completed by the due date (including goal setting, mid-year reviews, EOY conversations).
- Regular 1:1’s, team meetings and development conversations conducted - minimum monthly cadence.
- Performance issues are managed in an effective and timely manner.
- Quarterly development conversations conducted with all team members.
- 100% of compliance training is completed on time for team.
- All health and safety, risk and compliance requirements are delivered across the team.
- Effective management of budgets as per forecast with demonstrated focus on managing cost.
- Demonstrated commitment to building own capability as a people leader.
- Leads by example in adoption of Best Practice Guidelines and Asset Centric Model.

Strategic Leadership
- Development and management of the centre’s annual Vision Strategy Action plan.
- Regular team meetings to track progress to the plan for the financial year.
- Ability to respond to headwinds, changes in the local environment and changes in corporate priorities and adjust the centre plan accordingly.
- Ensure that the centre strategy is aligned with the capital expenditure plan, adjust as required.
- Provide thorough leadership and local guidance to development teams around opportunities for centre development.

Financial Leadership
- Responsible for identifying income opportunities and generating cost savings initiatives without impacting customer experience.
- Key participant and leader in the centre’s annual budget setting including an understanding of all budget lines.
- Accountable for driving Centre NPI including outgoings budget and ancillary income including storage and percentage rent.
- Support the Operations Manager in the delivery of the centre’s outgoings (operating) budget, including delivery of the rate per square metre budget for centre retailers.
- Meet regularly with the centre property analyst to ensure that all aspects of centre financial performance are accurately reflected.
- Provide leadership and encouragement to all teams in delivering on the centre strategic requirements, balanced with the day-to-day operational requirements, within the centre budget. Bring out of the box thinking to tackle operational challenges while maintaining strong financial stewardship.

Retailer Success
- Empower the property management team to develop and maintain strong relationships with all retailers within the centre.
- Ensure that all retailers are being met with and performance conversations are occurring in line with best practice guidelines.
- Support the property management team in bringing the asset team on the journey of support and development of our retailers.
- Manage situations where retailers are not adhering to the terms of their lease.
- Accountable for ensuring debt levels are managed accordingly and in line with best practice guidelines and gaining asset team alignment on actions as a result of excessive debt.
- Understand tenant sales performance, market trends, competition, opportunities and risks relating to retailers and precincts within the centre.
- Collaboratively work with Marketing team to drive retailer engagement and support.

Key Role Relationships
- Regional General Manager
- Property Management Team
- Centre Operating Team
- Asset Team
- Property Analyst
- P&OD Business Partner

Internal Stakeholders
- Leasing, Vacant Shop Income, Mall Leasing
- Design & Delivery
- Development
- Property Investment Analytics
- Property Accounting
- Brand & Marketing
- Legal
- Revenue Admin
- Accounts Receivable
- Accounts Payable

External Stakeholders
- Joint-Venture Partners
- Government: Local, State and Federal
- Local Community Organisations
- Emergency Services, including Police & Fire
- Relevant business organisations such as Chamber of Commerce

Experience & Capabilities

ESSENTIAL EXPERIENCE