Duty Manager

2 weeks ago

Canberra, Australia IHG Full time

**About us**
At Crowne Plaza Hotels & Resorts our goal is to make business travel work. Thats where you come in. When youre part of the Crowne Plaza Hotels & Resorts brand youre more than just a job title. At Crowne Plaza we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Join us as a Duty Manager at Crowne Plaza Canberra. Youll have ambition, talent and obviously, some key skills. Because, for this vital role you'll be involved in all pertinent matters affecting guest service and hotel operations to ensure guests receive prompt attention and personal recognition throughout the hotel. In addition, you'll respond to guest needs and resolve any issues that may arise; supervise, direct and support Reception and Concierge during peak periods, and provide input for Front Office meetings. You'll also check billing instructions, monitor guest credit and will also be fully conversant with all hotel emergency procedures.
**Your day to day**
We’re looking for a passionate Duty Manager to work closely with our Operations Manager to lead the hotel's Front Office operations on shift. As the Duty Manager on shift, you’ll be the leader - managing guest experience, team performance and hotel operations. You’ll focus on ensuring our team deliver authentic, memorable experiences for our guests while supporting and developing the team to drive results. So what does the day-to-day look like? - Having authentic conversations with our guests to resolve their issues, queries or concerns - Overseeing the Hotel operations in the absence of Senior Management - Being the first point of contact for any critical emergency situations - Leading the team to deliver results that positively impact guest experience and overall Hotel performance - Focusing on team development to ensure our team are continuously learning and broadening their skills
**What we need from you**
**What we offer**
Job Reference: EMEAA34441

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