Duty Manager

3 days ago

Canberra, Australia Chandler Macleod Full time

As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our client is seeking to engage multiple Duty Managers in a Permanent, Full Time Position.

**About the Role**:
The Duty Manager will take the lead and maintain Operations and Customer Service experience within the business.

**Customer Service**
- Working with the Customer Service Officers (CSO) team to ensure company information is accurately reported within the business.
- Provide timely and effective response to all customer enquiries and ensure friendly, professional and courteous interaction with all customers.
- Look for customer service improvements and work with the internal stakeholders to provide a premium customer service experience.

**General Operations**
- Build strong relationships with internal staff and other stakeholders.
- Co-ordinate and liaise with Customer Service Officers in relation to reporting, statistical and operational data regarding customer service operations including but not limited to;
- Customer feedback and general office queries.
- communication of business protocols.
- Review and process incident and WHS Hazard Reports and send required data to the Facilities Manager as required for the Quarterly Risk Management Meetings.
- Report on day-to-day activities including but not limited to inspecting alarms, investigating issues when required and escalate if needed.
- Daily Property Inspections.
- Managing a diary for contractors i.e BSC for out of peak time works as well as escorting to secure areas such as company's IT rooms if required.
- Be the point of contact for general queries.
- If required be the Chief Fire Warden for the department during Evacuation training sessions and Emergencies.
- Investigate maintenance issues in the department and coordinate after hours works of contractors as required.
- Ensuring the ground and surrounding areas presents well at all times, communication and working with the teams and Contractors on any issues.

**Others**

This position requires shift work, 7 days per week / 24 hours per day.

**Skills**
- Exemplary Presentation
- Computer literate.
- Ability to write reports.
- Prior Facilities Management preferred
- Demonstrated leadership abilities

  • Duty Manager

    2 days ago

    Canberra, Australia Qantas Lounges Melbourne Full time

    At Qantas Lounges by Accor, we provide a team environment that is supportive and trusting at all levels and our people are encouraged to work collaboratively. Our reputation is founded on guest passion, sustainable performance, innovation, spirit of conquest, trust and respect. We are seeking a highly motivated Duty Manager to join our experienced and...

  • Duty Manager

    3 days ago

    Canberra, ACT, Australia Harris Farm Markets Full time $60,000 - $90,000 per year

    Team-based environmentAccess to company benefits including up to 25% discount storesTake your managerial skills to the next levelDuty Manager | HARRIS FARM MARKETSStep into leadership. Grow with a business that's fresh, fast-paced, and full of flavour.At Harris Farm Markets, we do fresh food differently. We're a proudly family-owned Australian business with...

  • Duty Manager

    5 days ago

    Canberra, Australia Ainslie Group Full time

    Ainslie Group is one of the largest Club Groups in the ACT and acts as an entity for the Ainslie Football & Social Club and Gungahlin Lakes Golf & Community Club. Canberra has been our home since 1927 and in that time we have grown to be iconic leaders in supporting the community through Australian Rules football, golf, baseball and hospitality services....

  • Duty Manager

    2 weeks ago

    Canberra, Australia Crowne Plaza Hotels & Resorts Full time

    Crowne Plaza Canberra is looking for a full-time Duty Manager to join our team. As a Duty Manager, you will champion our “one team” approach to make sure we provide our guest with an outstanding hotel experience. **A little taste of your day to day** - Hands on management of the Front Office, and supporting our teams in other departments - Supporting in...

  • Store Manager

    1 week ago

    Canberra, Australia Hero Sushi Constitution Place Manager Full time

    Hero Sushi is an authentic sushi takeaway, restaurant located in Australia. We are looking for a full time store manager. We are seeking someone who has experienced in sushi making, hospitality and reliable, punctual, outgoing. Someone who can work with nice smile and good attitude. Job description - Location: Hero Sushi Constitution Place, ACT -...

  • Airport Duty Manager

    7 days ago

    Canberra, Australia HAYS Full time

    Do you have previous experience in management, security, defence or policing? This may be the role for you! **Your new company** Hays are working with a respected and high-profile commercial client operating in Canberra, seeking to hire an experienced Duty Manager for a permanent opportunity. **Your new role** You will be working predominantly in a customer...

  • Store Manager

    7 days ago

    Canberra, Australia Hero Sushi Constitution Place Manager Full time

    Hi all, We are HERO SUSHI, the best sushi takeaway/restaurant in Australia! As we have 50 stores in Australia and it's all run by the head office. We are expanding the business and growing up our business. We are looking for a person who would like to grow up with Hero Sushi. -------------------------- - WE ARE LOOKING FOR A STORE MANAGER! Here is the...

  • Duty Manager

    1 week ago

    Canberra, ACT, Australia MULPHA Full time $90,000 - $120,000 per year

    Introduction:THE OPPORTUNITY.Canberra International Golf Centre sits within the Swing City portfolio which is part of the Mulpha Group ("Mulpha"), one of Australia's most experienced real estate and hospitality investors with highly specialised operational management and development capability. We are seeking an experienced Duty Manager. In your role, you...

  • Hotel Duty Manager

    1 week ago

    Canberra, Australia BigTurn HR Full time

    Position: Hotel Duty Manager Work Type: Full Time Location: Canberra ACT **Salary**: $80,000 - $85,000 **Key Duties**: - Supervision and management of staff - Reviewing activity reports, sales and financial statements - Deliver excellent customer service and maintain a high standard of customer management at all times - Managing the set-up and effective...

  • Duty Manager

    3 days ago

    Canberra, Australia Crowne Plaza Hotels & Resorts Full time

    We're looking for a Duty Manager to join our Front Office team at Crowne Plaza Canberra. You’ll champion our ‘one team’ approach to make sure we provide our guest with an outstanding hotel experience. Every day is different at IHG, but you’ll mostly be: - Hands on management of the Front Office, and supporting our teams in other departments -...