Enquiries Officer

2 weeks ago

Melbourne, Australia Labour Hire Authority Full time

Location: Melbourne | CBD

Job type: Full time

Organisation: Labour Hire Authority

**Salary**: $76,817 - $93,274

Occupation: Customer Service/Call Centre

Reference: VG/LHA/LHA/1821174

Reporting to the Team Leader, Enquiries and Complaints, this role will support the licensing functions and front-line services in the LHA Licensing Team. As a front-line professional response person, this role is vital as the first point of contact to LHA.

The Victorian Government established the Labour Hire Authority (LHA) to introduce a licensing system to regulate the provision of labour hire services across Victoria. LHA undertakes a range of licensing, compliance and enforcement activities, maintains public registers and conducts research and education in accordance with the _Labour Hire Licensing Act 2018 _(Vic) (Act).

**About the role**

Reporting to the Team Leader, Enquiries and Complaints, this role will support the licensing functions and front-line services in the LHA Licensing Team. As a front-line professional response person, this role is vital as the first point of contact to LHA.

The Enquiries Officer is responsible for managing predominately inbound calls providing a high quality and a timely diverse range of end-to-end administrative services across all areas of the Authority, with a primary focus on operational support for general business functions plus specific projects. The Enquiries Officer will manage a wide variety of matters and must be able to quickly identify issues and either resolve or triage to the appropriate business area.

This role has a flexible work location with an option of Melbourne CBD or Bendigo.

**About you**
- Highly evolved outstanding customer service, communication, and interpersonal skills
- Flexible and able to demonstrate tact and diplomacy and maintain confidentiality
- Excellent interpersonal and problem-solving skills
- Effective communicator and listener, be able to build and maintain good relationships with our stakeholders
- Enthusiastic person who is passionate about improving workers' lives
- Ability to work in a fast-paced team environment dealing with competing priorities

**How to Apply

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