Clinic Manager

**About Us** At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against "we caught it too late again". To support our worldwide network of clinics we are building the preventative health network of the future which is initially centered around Prenuvo's whole body MRI scan. **As part of this effort, we are seeking an innovative and dynamic operational leader to fill the role of Clinic Manager to oversee the day-to-day operations of our Melbourne, Australia Clinic.** Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise. Join us to make an even bigger difference in patient's lives **What You'll Do** **Operations Management** - Lead and empower a cross-functional team of MRI technologists and staff involved in patient care at the front of the clinic, to deliver exceptional care one patient at a time - Ensure consistent adherence to corporate policies, safety protocols, and best practices - Review, manage, and maximize team performance, ensuring that performance reviews occur in alignment with Prenuvo's performance reviews cycle. Review and approve the disciplinary action and/or discharge of employees - Conduct regular staff meetings to communicate clinic goals and priorities - Identify and implement improvements in quality, safety, and efficiency; analyze data to enhance clinic performance - Implement continuous quality improvement processes to maintain and exceed clinical and patient care standards - Conduct regular audits of processes and services to ensure they meet Prenuvo's luxury standards and operational excellence - Oversee clinic budgets, expense tracking, and resource allocation to support a luxury experience while maintaining operational efficiency - Monitor and report on key performance indicators (KPIs) such as patient satisfaction scores, service delivery times, patient safety, operational costs - Act as a liaison between clinic staff and the broader Prenuvo organization, fostering strong interdepartmental relationships - Respond promptly and effectively to patient feedback or concerns - Prepare and present quarterly or bi-annual business and patient care assessment reports to Regional Operations Executives, offering solutions to enhance clinic operations and the patient experience **Support High Reliability Organization (HRO) Principles** - Proactively address potential issues, understanding that small missteps can have large impacts - Create reliable systems that support staff in decision-making, learning, and adaptability - Maintain heightened situational awareness, identifying and mitigating patient risks - Prepare for both anticipated and unexpected events through predictive management - Foster psychological safety, promoting an open environment for feedback, suggestions, and continuous improvement **What You'll Bring** - Experience: 7+ years in healthcare, with 5+ years in a management role, overseeing both strategic and daily clinic operations - Education: Associate's or Bachelor's in Health Care related field - Expertise: Deep understanding of healthcare systems, trends, and regulatory compliance relevant to clinic operations - Leadership: Proven people-management skills, capable of leading a team in a fast-paced environment. Demonstrates managerial courage, an owner mindset, inspirational leadership, and an inherent aptitude for accountability balanced with empathy - Familiarity with outpatient imaging or radiology - Active MRI Technologist certification preferred - Master's in Healthcare Administration, Business Management, or related field - The ability to effectively communicate and collaborate with diverse stakeholders - A passion for building new teams and processes for the benefit of patients, Prenuvo providers, and referring physicians - Proficiency in practice management software, Microsoft Office, Google Applications, electronic medical records (EMR), and other healthcare IT systems - Excellent organizational and problem-solving abilities, with a keen attention to detail. - Ability to work effectively under pressure and adapt to changing priorities in a rapid-growth environment - High tolerance for ambiguity (prior healthcare start-up experience a plus) - Commitment to maintaining patient confidentiality and upholding ethical standards in healthcare - Experience working in global environments with the ability to provide full-time local supervision, support cross-functional coordination between Melbourne and U.S. teams (Legal, HR-Payroll, Finance, Operations), and uphold a high-quality patient experience and t