Food Services Manager

Job Requisition ID: 3238
- Legal Entity: Monash Health
- Location: Clayton, VIC, AU, 3168
- Employment Type: Full Time Fixed Term
- Posting Date: 6 Jan 2025

**Monash Health is a great place to work**

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people’s homes.

To see first-hand what our colleagues think about working here, take a look at the following short videos**:monashhealth.org/careers**.

**Embark on a rewarding career and be part of a team where your dedication makes a difference in people’s lives.**

**About the Role**

Join our team in this leadership role. The Food Services Manager is responsible for executing all food services at Monash Medical Centre, Monash Children’s Hospital and Jessie McPherson Private Hospital. This is a fixed-term full time **Monday to Friday** position until 29 August 2025, based at our Clayton site. You’ll manage a significant operational budget and lead the food services team effectively. Reporting to the Support Services Manager, and working closely with Site leadership teams, as well as other Food Services managers from other Monash Health sites, you’ll ensure the Food Services meet the needs of each of these hospitals located on the one site.

We guarantee that no two days will be the same. In this important role, you will be responsible for:

- Providing support and leadership to the Food Services team
- Achieving and maintaining the highest standards in food safety
- Leading our services in our pursuit of exceptional patient and employee experiences
- Working closely with departmental leads and teams to drive service excellence
- Overall department performance including leading a team and managing a budget

**About Us**

Our Support Services team provides a range of essential non-clinical services that help our hospitals run. We provide food services, central production kitchen, patient support, porters, cleaning, linen, pest control, waste management, car parking, hygiene services and some retail services.

You’ll be welcomed into a positive and supportive environment, passionate about delivering care to a diverse and growing local community.

Reporting to the Support Services Manager, you’ll be part of Monash Health’s Support Services team, supported by a broader team of People and Culture & Finance business partners, as well as the team of Food Services Managers across multiples sites.

**About You**

Working closely with Nurse Managers, Dietitians, Departmental Leads and other Food Services Managers, you will bring the following demonstrated skills, experience and knowledge:

- A history of successful team management and stakeholder engagement
- Outstanding communication skills
- Demonstrated skills managing competing demands while delivering services within tight timeframes
- Demonstrated success in change management and service improvement

On a personal level, you will demonstrate:

- An understanding of excellent customer service
- A collaborative approach and an ability to cohesively work with all users of the Hospital
- A passion for providing exceptional patient and employee experiences
- An ability to problem solve and achieve positive outcomes for all stakeholders

Additionally, you thrive working in a dynamic, continuous improvement customer driven environment. You bring demonstrated leadership expertise and thrive leading your team by example with a highly consultative and inclusive leadership style. You have also successfully managed projects and whilst previous food service experience is desirable, it is not essential.

**Mandatory requirements of the role**:

- **Experienced managing a large commercial kitchen operation ideally in a Health Care environment**.
- Proven experience managing a large team.
- Certificate Food Safety Supervisor
- Certificate IV Workplace Training & Assessment (desirable)
- _Further qualifications in HACCP procedures and quality management systems (desirable)_
- Excellent writing skills including a demonstrated ability to prepare reports, using clear, concise language, organise information into a logical sequence and include content appropriate for the purpose and audience
- Excellent interpersonal skills with demonstrated ability to interact with all levels of the organisation
- Positive attitude and motivational approach in facilitating change and adopting new concepts
- Focused on providing quality, patient-centred services by working with our stakeholders and exceeding both consumer and employee expectations.

**In Return**

You’ll be joining Monash Health and be a part of:

- a passionate team dedicated to making a difference to the health of Victorians
- a friendly, f