Permanent Reliever

**Be the friendly face that helps every patient start their journey with confidence.**

**Employment Type**: Permanent Full Time
**Position Classification**: Administration Officer Level 2
**Remuneration**: $64,046.06 - $66,170.25 Per Annual + 11.5% Super + Salary Packaging**
**Hours Per Week**: 38
**Requisition ID**: REQ572555
**Closing Date**: Sunday 22nd June 2025

**Location: John Hunter Hospital | Awabakal Land**

**Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply, and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.**
**About the role**:
You will be relieving in several areas around the hospital and areas off site (within Newcastle) including Pacific Clinic (Newcastle Sexual Health), Wards, Outpatient Services, Endoscopy and Clinical Service Units.

Depending on the role being covered, your day may involve a variety of general administrative and clerical tasks within a healthcare environment. Responsibilities may include, but are not limited to, the following:

- **Handling incoming calls**: Managing a high volume of phone calls in a professional and courteous manner, directing inquiries to the appropriate staff, taking accurate messages, and providing information to patients, families, and colleagues.
- **Scheduling appointments**: Booking, confirming, and rescheduling patient appointments using internal systems, while coordinating with clinical staff to ensure efficient scheduling and patient flow.
- **Patient arrivals and departures**: Greeting patients upon arrival, completing check-in procedures via electronic medical records (EMR) systems, updating personal and insurance details, and facilitating check-out processes, including follow-up bookings and payments.
- **Assisting patients and families**: Offering compassionate and efficient support to patients and their families, addressing concerns, providing information, and helping them navigate the healthcare facility.
- **Clinical typing and documentation**: Accurately transcribing medical reports, letters, and notes as dictated by clinicians, ensuring confidentiality and timely processing of documentation.
- **Front desk reception duties**: Maintaining a professional and welcoming reception area, managing patient flow, updating waiting lists, and ensuring adherence to privacy and infection control protocols.
- **Supporting clinical staff**: Assisting doctors and nurses with a range of administrative tasks, such as retrieving patient files, organizing documentation, entering data into healthcare software, and preparing paperwork to support clinical workflows.

This position requires excellent communication skills, attention to detail, the ability to prioritise effectively in a fast-paced setting, and a strong commitment to patient care and service excellence.

**About You**:

- We are seeking a cheerful and positive individual who can work both independently and collaboratively as part of a team.
- As the role may involve covering various positions on short notice, flexibility and adaptability are essential.

**Benefits**:
**At**Hunter New England Health** enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. Join the team enriching health in millions of ways every day**:
Training in hospital-specific systems and administrative processes with offsite support available.

A supportive team environment that fosters learning and development regardless of the role they fill.

Sustainable Healthcare: Together towards zero

4 weeks annual leave (pro-rata for part time employees)

Salary packaging options - up to $11,600 plus novated leasing

Fitness Passport for health and well-being - discounted gym options for you and your family

Employee Assistance Program (EAP) for staff and family members

**Additional Information**

An eligibility list will be created for future full or part time vacancies.

**Need more information?**
1) Click here for the Position Description

**Information for Applicants**:
**This is a Category B position. Recommended applicants will be reviewed for compliance with NSW Health policy directive**PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases** for Category B positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.**

**_ Hunter New England Health employees may be eligible for a range of _**_benefits_**_ _**_such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses._**

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