Case Management Lead

**Case Management Lead (Employment Compliance)**:
**Position Number**: 0059849
**Location**:Parkville
**Role type**:Full-time; Fixed-term for 12 months
**Department**:Office of the Provost
**Salary**:UOM 9 - $139,693 - $145,339 p.a. plus 17% super
- **Use data to lead effective management of the end-to-end wage enquires and claims process**:

- **Opportunity to be creative and improve the process**:

- **Brilliant benefits and a flexible hybrid work environment**

**About the Role**
As the Case Management Lead, you will oversee the end-to-end process for wage inquiries and claims, providing comprehensive support and oversight to senior leaders. You’ll manage all wage-related inquiries received by or escalated to the University, conduct thorough investigations into complex historical employment practices, and work towards satisfactory resolutions for claims from current and former employees.

This role involves close collaboration with key stakeholders, including the HR Services, Workplace Relations, and Compliance teams. You’ll also have the opportunity to assess and recommend improvements to wage inquiry and claims processes and procedures, working in consultation with relevant stakeholders to drive enhanced effectiveness.

Your responsibilities will include:

- Lead the University's wage enquiry and claims process through effective case management, in collaboration with key stakeholders in Workplace Relations and HR Services, with the appropriate level of confidentiality
- Lead process for new enquires and claims, effectively triaging cases from a variety of inputs, determining high level requirements for assessment to ensure effective prioritisation and management of resources
- Lead the execution of timely investigations, ensuring relevant policies and standard operating procedures are followed and appropriate consultation with stakeholders undertaken inform outcomes for current and former employees
- Maintain a strong knowledge and understanding of current University Policy and Procedures, and reliably follow these or provide compliant advice to others to progress the resolution of complex claims

**Who we are looking for**
We’re looking for a Case Management Lead with strong communication skills and the ability to build and maintain positive relationships with stakeholders. You’ll use your knowledge of university best practices and policies to influence others effectively.

A background in compliance or a diverse range of experiences is welcome, but strong data analysis skills and advanced Excel proficiency are essential. You should be able to interpret data accurately and tailor insights for different stakeholders.

You will also have:

- Well demonstrated ability to manage, analyse, interpret, and present data
- Highly demonstrated ability to solve complex problems requiring significant analysis within a broad set of legal requirements, enterprise agreements, employment agreements and University policies
- Strong leadership experience with ability to mentor and manage a small team
- Excellent written communication and influencing skills to craft impactful outcomes for senior leaders
- Highly demonstrated experience with the development, delivery and evaluation of processes and procedures

For further information regarding responsibilities and requirements please refer to the attached PD.

**Please note: Visa sponsorship is not available for this position**. This role requires current valid work rights for Australia.

**Your new team - Office of the Provost**

Led by the Provost, the Office of the Provost supports achieving the vision and objectives for education, people and community set out in Advancing Melbourne 2030. The Office of the Provost portfolio sits alongside other divisions (Research, International, Strategy & Culture, Administration & Finance) within Chancellery.

**What we offer you**

In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page

**The University of Melbourne**

We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

**Be yourself**

The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information