Claims Specialist

Let’s talk about who we are
- The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members, travellers and participants make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.
- We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.
- Let’s talk about diversity, equity and inclusion
- Let’s talk about this role
- As the Claims Specialist, your new role will see you provide outstanding customer service to providers and internal stakeholders. You will provide prompt resolution of queries regarding claims benefits, policies and procedures, with a focus on reducing failure demand service and identifying moments of truth.
- You will provide a support function for external customers and internal departments by:
- Answering provider claims enquiries and performing eligibilities via phone-
- Answering claims queries from internal stakeholders-
- Make outgoing calls to assist in the payment of claims-
- Maintain current knowledge of products and servicesAssist in the resolution of customer complaints and disputes- Your Team
- We drive value for both our customers and the business by delivering the realisation of the future state claims management and policy administration experiences for members and providers. We are a highly collaborative team of high achievers. We love to explore, challenge and have a lot of fun along the way by challenging the status quo and experimenting.
- Let's talk about you
- With previous experience in customer service and administration you will bring to this role a passion and energy for delivering an exceptional customer experience. You will possess:
- Confidence in managing sensitive customer service enquiries-
- High attention to detail and adaptability to change-
- Energetic, self-starter with a methodical work style-
- Lateral thinker, able to think “outside the box” in order to identify opportunities for improvement-
- Dedication to the provision of service excellence in a high pressure but supportive environment- Let’s talk about working at nib- Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another. Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we’re committed to creating a flexible working environment where you’re free to be you.Other benefits to support you at work (and play) include:Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance
-The opportunity to give back to the community with nibGive, including paid leave for volunteering for our nib foundation and community partners
-Support
- _your better health _- whatever that looks for you - through our nib Well Program and corporate fitness discounts
-Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits
-Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees

The fine print- All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.