Product Trainer Iii

2 weeks ago

Macquarie Park, Australia IGT Full time

Location: Macquarie Park, AU, 2113- Requisition ID: 10795**The role**:
IGT is the world leader in the design, development and manufacture of gaming products, lottery and systems. IGT Australia is a dominant force in Australia and New Zealand and we provide a range of gaming and lottery products, systems and services.

**Responsibilities**:
As a member of the systems team, your responsibilities will include:

- Escalating unresolved customer calls to appropriate internal resources.
- Following up with customers to keep them informed of both open and closed issues.
- Researching, responding to and resolving issues and logs issues in tracking database.
- Assisting customers with cash flow and analysis
- Assisting customers with floor moves, conversions and installations
- Assisting customers with set up and troubleshooting of gaming promotions
- Provide onsite training and functional support to customers for new implementations and system upgrades

**Qualifications**:
To be successful you must demonstrate:

- HSC or equivalent
- Excellent written and oral communication skills.
- Attention to detail and quality.
- Strong analytical and creative problem solving skills.
- Excellent phone manner coupled with proactive approach to customers.
- Ability to work autonomously.
- 2+ years in a customer service role.
- 1+ years in gaming analysis (highly desirable).
- Knowledge and experience of IGT gaming systems (desirable).
- IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted._

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