Business Improvement

2 weeks ago

Melbourne, Australia Uber Full time

On the UberEats ANZ Merchant Operations team, you'll be responsible for developing and improving scalable processes to deliver a phenomenal merchant partner experience. You will engage with cross-functional stakeholders, including sales and support teams and find opportunities to set up and streamline customer-facing and internal processes, drive compliance and quality initiatives and use your analytical skills to track the success of our products and processes on customer experience

**What you will do**:

- Take ownership and project manage continuous improvement projects with the goal of delivering better customer experience for merchants
- Identify opportunities and solve for increased efficiency in the way we work with support and sales team
- Project-manage the roll-out of new products and features and track impact and adoption rates
- Communicate to senior regional ops leaders on projects/priorities; able to coordinate and lead effective meetings, collect and provide meaningful feedback & communicate priorities and goals effectively
- Measure the impact of the strategies that you implement in order to drive continuous improvement across the business.
- Develop and scale compliance and safety processes in close collaboration with legal, tax & compliance team.

**What you will need**:

- Bachelor or advanced degree in Business, Engineering, Science, Econometrics, or equivalent
- 5+ years of validated experience (ie Management Consulting, Investment Banking, Analytics, hyper-growth startups)
- Experience collaborating with cross-functional partners to manage and implement high-impact projects
- Strong verbal and written communication skills
- Ability to thrive in a fast-paced and ambiguous environment
- Validated data analytics skills
- SQL - able to build tables & queries from scratch a plus
- Sophisticated in Excel / Google Sheets

**What’s in it for me?

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