General Manager

**General Manager - IT Operations**
- Leadership opportunity in a growing and dynamic business
- Supportive Leadership Team
- Located in our Australian Head Office in Sydney CBD

**About the business**

DP World are the leading global provider of smart logistics, enabling the flow of trade. With a comprehensive range of services across the integrated supply-chain from maritime and inland terminals to marine services and industrial parks, our People deliver customer driven solutions through a global network across 60 countries.

In Australia, we are one of the largest container terminal and logistic park operators, with over 1800 employees nationally in Brisbane, Sydney, Melbourne, and Fremantle. Our People are committed to delivering efficient and innovative trade, solutions through sustainable and responsible practices. We strive to continue to grow our workplace with People who are passionate about safety, delivering results, are adaptable and bring a diverse set of ideas and experiences to our organisation.

**About the role**

In this role your main responsibilities will include:

- Lead and manage a team of IT professionals, including hiring, training, and performance management.
- Ensure compliance with policies, processes, standards and security
- Build strong relationships with senior management across the organisation where service is provided to ensure high levels of service delivery and support.
- Maintain organisation effectiveness and efficiency by delivering and supporting plans for implementing new systems driven nationally or at a local level.
- Create a high-performance culture through personal leadership, teamwork and development of individual accountability for performance
- Provide technical guidance and support to IT staff, ensuring that they have the necessary resources to carry out their responsibilities.
- Stay up-to-date with emerging technologies and industry trends, and make recommendations for technology upgrades and enhancements.
- Lead and mentor the IT team, providing guidance and support to help them achieve their goals.
- Develop and maintain disaster recovery as a subset of business continuity plans to ensure uninterrupted business operations.
- Identifying and engaging with key stakeholders: This includes open communication and discussion between stakeholders, acting as a single point of contact by developing, maintaining and working to stakeholder engagement strategies and plans.
- Provides informed feedback to assess and promote understanding. Facilitates business decision-making processes.
- Captures and disseminates technical and business information.

**Experience and Qualifications;**

To be successful in this role, you will have the following:

- Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
- ITIL Foundation certification
- IT Industry-recognized certifications in some of the technical competencies that this role oversees
- 10+ years of experience in IT operations, with at least 5 years in a leadership role
- Demonstrated experience in implementing and working with ITIL processes
- Experience with the development/formation of IT solutions and strategies in medium to large companies
- Experience in shifting IT groups’ maturity in governance and adherence to process
- Proven ability to lead and manage a team of IT professionals, including hiring, training, and performance management.

**Remuneration and Benefits**

At DP World, we understand that our greatest resource is our people. We provide long term career options where we recognise the importance of flexibility and a healthy work-life balance. This includes a range of benefits including parental leave for primary and secondary carers, support for education and career development, with a competitive remuneration package and performance-based bonus scheme.

**Supporting equality**

At DP World, we value and respect the different perspectives and experiences our people bring to work each day. We aim to increase the diversity of our workforce - leading to a range of different thinking, perspectives and ideas that create the innovation we need to drive better business results. We aim to have a work environment where everyone feels included and everyone can realise their full potential.