Guest Service Agent

5 days ago

Terrigal, Australia IHG Full time

**About us**
At Crowne Plaza Hotels & Resorts, we're all business...mostly

Just imagine working for a company where we can be on this career adventure together and you could be working at one of our 5,000 hotels in nearly 100 countries around the world one day

No need to imagine...this is where it can all begin

Crowne Plaza Terrigal Pacific is located opposite one of the most spectacular beaches right in the heart of Terrigal on the NSW Central Coast.

The Central Coast is close to Sydney in one direction and Newcastle in the other and offers an absolute playground for your downtime and the chance to progress your career at a property known for developing some of IHG’s best talent.

We need more amazing people just like you to help us bring our stunning hotel to life

We are seeking part-time Guest Service Agents to join our Front Office team...

**Your day to day**
As a Guest Services Agent, you will be trained & engaged predominantly but not exclusively in the front office. This opens up a world of possibilities as you develop your mastery across the hotel including reception, concierge services & making reservations.

You will be on a rotating roster to ensure you continue to build on knowledge & skills in all areas and meet the needs of our guests and business. We’re all part of one team, so pulling together to support all departments (including housekeeping, maintenance and our functional areas when needed) is a natural part of this role.

**What we need from you**
- Guests will come to you with questions, concerns and compliments, so you’ll be easy to talk to and demonstrate excellent communication skills
- Your strong attention to detail and problem-solving skills will turn issues into opportunities so every guest leaves with great memories
- This role will work a rotating roster so it's important to know that weekends, public holidays and in some nights are all part of the job
- A team player, ability to work in a fast-paced environment and prioritise your own workload as well as jump in and help your colleagues as needed.Fit
- Fitness - you’ll be on your feet most of the day with bending and kneeling. Sometimes you’ll need to lift, push and pull objects like luggage, barrels and crates up to 23 kg - we have the equipment to support you.
- Presentation is key - wear your uniform with pride.

**What we offer**
Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days. Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.

In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further

We are proud to be IHG and we know you will be too

GoFurtherTogether

Job Reference: EMEAA38165

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