Product Owner

Join a powerhouse of brands that connect customers, businesses and communities.
- Exciting time to join a top 100 ASX listed business with big goals.
- Access to awesome perks like a free mobile and home internet plan

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.

Could that be you?

**Your opportunity**:
As a Product Owner you will help drive and shape the direction of our customer platforms across TPG Telecom brands. Reporting into the Principal Product Owner you will help define the product strategy and roadmap in line with the overarching Customer Operations and Shared Services strategy.

To achieve this, you will collaborate with various business stakeholders to understand customer and business pain points, propose various ways to resolve the problems with new features or process improvements, and articulate the value it will bring to customers and business.

With a strong sense of platform ownership, you will be a virtual leader empowering and inspiring cross-functional delivery teams with clear objectives and benefits to deliver a seamless customer experience. By having a customer-centric and data-driven mindset you will assist in effective prioritisation and roadmap.

**You'll make impact by**:

- Scope and shape platform initiatives, working with various stakeholders and delivery teams
- Break down complex problems and articulate its impacts to customers and business
- Stay on top of initiatives and business milestones that could impact business KPIs
- Assist leadership with decision making by presenting end to end customer/end user impacts and various solution proposals in concise business language
- Partner with Service Designers to stay on top of customer needs and best practices
- Use various analytic tools to quantify value, track KPIs and the success of initiatives
- Monitor platform long term performance against KPIs and target strategic outcomes
- Work closely with operational and support teams to understand root cause for repeat incident and defects as input into strategic solutions
- Provide above inputs to backlog, forecasts and initiative planning and prioritisation

**What you’ll bring**:

- 3+ years of analyst or product ownership experience in a fast-paced service industry or organisation
- Strong communication, stakeholder management and proven facilitation skills across large cross-functional teams
- Experience in balancing priorities in a complex environment, working with multiple stakeholders, tools, brands and user channels
- Experience with customer behaviour data in contact centres or digital platforms
- Proven experience of data driven decision making to achieve targets and KPIs
- Ability to work with ambiguity and uncertainty

**Ideally, you will also have**:

- Experience in a digital transformation environment
- Experience in online, mobile app or CRM platform performance
- Comfortable using various analytics tools
- Degree qualified in business or marketing

**What's in it for you?**
- Flexible hybrid way of working (from home and office)
- ‘Stay Connected Mobile’ - Access to a free mobile plan
- ‘Stay Connected NBN’ - Access to a free NBN 100 plan
- ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
- Access to TPG Learning Hub platform and internal development opportunities
- Access to Corporate Partner Discounts
- TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo._
- Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes._

LI-Hybrid #LI-RS1 IND2

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