Manager - Operations - Sydney Container Park - Oceania - Apac

**Job Purpose**

An exciting opportunity for an experienced Operations Manager to join our growing team

The Operations Manager - Container Parks is responsible for overseeing the safe, efficient, and cost-effective day-to-day operations of container park facilities. This includes managing container movements, yard planning, equipment utilisation, and employee performance to ensure high service levels for internal and external customers.

The role ensures compliance with safety, regulatory, and environmental requirements while driving continuous improvement in productivity and operational processes.

**Key Accountabilities**

Operations
- Meet/exceed agreed productivity and operational performance targets
- Manage labour and equipment running costs within budget
- Effectively communicate with Supervisors regarding resources to ensure that customer requests are prioritised appropriately to meet business needs and stakeholder expectations
- Ensure responsible allocation of resources and management of leave
- Manage implementation of controls relevant to Park operations as per Traffic Management Plan requirements

AQIS & Depot Licenses
- Ensure all legislative and accreditation documentation is submitted in accordance with AQIS/depot license requirements
- Maintain AQIS/licensing records
- Coordinate fumigation & tailgate inspections
- Remediate any license breaches/notices

People Leadership
- Accountability and responsibility for the performance management of all direct reports
- Observe team members to ensure that all are adequately trained and assessed as competent to safely perform their respective duties
- Coach, mentor and directly supervise employees
- Maintain employee productivity to meet customer service level agreements
- Maintain employee engagement and positive workplace culture that fosters great performance

Safety
- Ensure compliance to Company Health Safety and Environment policies and procedures well as relevant Safety Legislation
- Lead by example in the execution of safe work practices and ensure the continual identification and management of hazards to reduce accidents and injury.
- Ensure equipment needs and maintenance issues are resolved to ensure safety is not compromised

Site/Asset Management
- Ensure sound yard and asset maintenance
- Maintain knowledge of and implementation of the Site Security Plan.
- Manage local damage claims in collaboration with other managers
- Act as key point of contact for all internal and external stakeholders regarding containers and equipment
- Maintaining rail infrastructure

Customer Service
- Day to day management of customer’s operational requests and allocate to the correct team where the request cannot be resolved initially
- Excellent customer service through deep understanding and knowledge of our customers’ requirements and needs
- Customer engagement maintaining service levels of rail requirements
- Proactive and energetic attitude to deliver exceptional customer service through early planning prompt actions and clear communication
- Improve response time to customer requirements.

**Qualifications, Skills and Experience**
- Minimum 5 years container operations supervisor/team leadership role
- 10+ years’ experience in empty container parks
- Rail stock container planning and movements, optimising rail windows
- Knowledge of Container Park layout and optimisation/stack planning
- Extensive team leadership experience with demonstrated effectiveness in team engagement, cultural development and process improvement
- Ability to effectively liaise with shipping clients and customers
- Knowledge of WHS requirements and obligations
- Experience with 1-Stop

**Supporting equality**

**About DP World**

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. In Asia Pacific, DP World employs more than 7,000 people, and has ports and terminals in 17 locations.

We’re rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR