Duty Manager

2 weeks ago

Moore Park, Australia Watson's EQ Full time

**WHO WE ARE**

Watson’s is the perfect place for a meal with the family, drinks with your mates or a place to celebrate your next special event.

Watson’s offers everything you would expect from your local pub, home to modern Australian traditional pub food, classics with a few delicious twists. A solid wine and cocktail list and a vast selection of craft, international and Australian beers on tap.

Offering a more private space upstairs in Danny’s Bar and an expansive beer garden downstairs, featuring a 4-metre mega screen and live music stage in the courtyard and century old fairy-lit fig trees on the deck, which come to life at dusk.

Watson’s is a large venue that can cater to the masses come a game day or concert at the neighbouring Horden Pavilion, SCG or ALLIANZ Stadium.Watson’s is the place to eat, drink and play.

**THE POSITION**

The Duty Manager is responsible for supporting the Venue Manager in the daily operations of the venue helping to ensure a successful and profitable business and maintain a positive, fun, and strong bond between the team.

The Duty Manager is responsible for, but not limited to:

- Opening and closing the venue and completing shift reports on your own (there are no cash up procedures involved).
- Leading staff on shifts and delegating tasks to ensure everyone is busy.
- Controlling and managing staffing costs while on shift by organising break times and cutting hours where necessary.
- Ensuring on busy days the venue is in line with compliance and house policy and following regulations to ensure a safe environment for staff and patrons and adhering to licensing laws.
- Managing customers expectations and ensuring any complaints and or feedback is addressed and noted.
- Ensuring a harmonious relationship between FOH AND BOH and liaising with the head chef on all service aspects where necessary.
- Training staff on procedure within the venue.

**PERSONAL ATTRIBUTES AND EXPERIENCE**

A successful applicant for the Duty Manager position will demonstrate:

- experience in high volume, busy pub environment preferred
- experience in leading a team of 20 or more staff
- strong leadership & people management skills
- hold a valid RSA
- ability to handle pressure and think on your feet in a fast-paced work environment
- conflict resolution skills
- initiative on quieter days to ensure high productivity in staff.
- self-motivated and customer-focused.
- ability to work autonomously.
- flexible schedule availability in accordance with business needs (weekends, public holidays, on-call etc.).

**IT'S A BONUS IF**
- you have any prior large-scale event experience or have dealt with liquor licensing in a large venue/event.
- you have worked with software such as Square, Cooking The Books, Mr Yum and Deputy previously.
- you have prior experience or are passionate about HR and staff development.

Don't miss this opportunity to join the Watson's EQ team

**Salary**: $60,000.00 - $75,000.00 per year

Schedule:

- Shift work

**Experience**:

- supervisory or management: 2 years (preferred)

Licence/Certification:

- NSW RSA (required)

Work Authorisation:

- Australia (required)

Work Location: One location

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