Admin Assistant

**An ASX100 business with a 50 year heritage**, IDP is a pioneer in international education services. Our** **core business lines include student placement to Australia, US, UK, Canada, Ireland and New Zealand institutions, English-language testing and training.
- We are on a mission to build the world's leading platform and connected community to guide students along their journey to achieve their lifelong learning and career aspirations._
- As a co-owner of IELTS, we deliver the English test that is trusted by more governments, universities and organisations than any other. We also operate English language teaching schools in South East Asia. _
- We are innovators, driven by the needs of our customers and deep data insights. Our 5,000 team members based around the world understand that our services change lives - not only of our customers, but their wider communities. _
- By combining empathy and professional expertise with digital excellence, we create launch pads for our customers to achieve global success. _

**POSITION PURPOSE**

Assist in maintaining effective office administrative duties to ensure the smooth running of the office as well as providing exceptional customer service to international students and IELTS test takers. This role will also provide operation support to Education Counsellors who are rostered on during Saturday trading periods.

Also provide admin and Sales assistance to the Education Counselors in following up of leads and assisting with administrative duties as needed.

This is a **casual** role based out of our **Adelaide** Office.

**RESPONSIBILITIES**
- Support IDP network students
- Back Office Administration
- Perform matching sessions as per the requested institution and course, obtain offers and facilitate enrollments
- Follow through on student inquiries, requests or complaints and provide information and assistance as required.
- Managing reception occasionally including responding to and redirecting queries where required
- Support event managers in the organisation of major promotional events such as Interview Sessions, twice-a-year exhibitions and IELTS Masterclass, student excursions and cultural events when needed
- Assist the promotion and student bookings of excursions and cultural events
- Assist in identification of opportunities and threats in the market

**WHAT WE'RE **LOOKING FOR**
- 6 months receptionist/ administration experience and/ or administration certificate
- Strong organisation and prioritisation skills
- Good Interpersonal skills
- Ability to meet deadlines and prioritise and multi-task
- Ability to work effectively both in a team environment and independently
- Demonstrated customer service orientation and problem solving skills
- Strong Communication skills (oral and written)
- Proficiency with Microsoft Office environment, particularly Word, PowerPoint & Excel
- High degree of motivation, initiative and flexibility
- Ability to remain calm under pressure

**GOOD TO HAVE**
- Proficiency in a second language preferably Mandarin, Vietnamese or Hindi.

**WORKING AT IDP**

IDP Education’s ongoing success comes from our highly committed and caring employees around the globe. We encourage teamwork in order to leverage our people's diverse talents and expertise through effective collaboration and cooperation throughout our business.

We strive to provide a working environment where people are encouraged to excel, be creative and seek new ways to solve problems, take initiative, generate opportunities and be accountable for their actions.

We believe in developing dynamic, inclusive work places that encourage and celebrate cultural differences and views, and provide opportunities for personal, professional and career development all around the world. We respect diversity in our people: their ideas, work styles and perspectives as well as offering flexibility to ensure employees enjoy a satisfying balance of work and personal life.