Service Manager

1 week ago


Perth, Australia All 4 People Full time

Wangara location - to commence ASAP
- Full Time permanent position - Hours 8am - 4pm
- NDIS experience highly regarded

Our client delivers innovative healthcare solutions to improve people's lives. They are seeking an experienced Service Manager to join their team.

This is an evolving and dynamic role, requiring the ability to adapt to Company objectives as the business develops.

Full Time hours - 8am - 4pm

**Duties will include**:

- Review and formulate service processes
- Maintaining customer relationships and attending to customer concerns or complaints in a timely manner
- Audit of work to ensure all standards are met
- Overseeing team members performing inspections
- Preparation of reports to ensure budgets are met
- Customer quotations
- Coverage for service technicians
- Testing of returned equipment
- Management of scheduled services
- Management of service bookings using the NDIS portal
- Liaising with suppliers and managing purchase orders to ensure adequate stock levels
- Participation in risk identification and OHS consultation
- Reporting of workplace incidents and hazards

**Essential Criteria**:

- Service / Maintenance department management experience
- Excellent time management, with the ability to prioritise tasks
- Ability to manage and coach Service Department staff
- Exceptional organisational and analytical skills
- Ability to maintain a high level of confidentiality
- Excellent customer service skills
- Good computer skills - MS Office including Excel
- Up to date Covid and influenza vaccinations
- Working with Children check obtained within the last 6 months
- WA 'C' class drivers licence

The company will provide a laptop, mobile phone, company vehicle and corporate branded workwear.

Joy Loneragan - 0412 428 347



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