Onboarding Manager

6 days ago

Sydney, Australia Radware Full time

Onboarding Manager - (2300006W)

**What will you do?**

The Onboarding manager will manage all aspects of the post-sales relationship, ensuring that customers realise business value through the onboarding and adoption of Cloud DDoS services. In addition to ensuring customer health, contact with customers running scheduled service reviews. As an Onboarding manager, you are responsible for managing a portfolio of customer accounts. You need to build a strong relationship with your customers and ensure that Cloud DDoS as a business is regularly engaged with the customer.

**Engagement framework**:

- Once handed over, you will deliver an introduction meeting with the customer and internal stakeholders to determine onboarding milestones and a high-level plan.
- Ensure customer rolls out quickly and help by mitigating any challenges that come along to delay or stop deployment using internal resources.
- Reviews with scorecards linked to the customers business objectives.
- Coordinate internal resources to ensure customers business needs are met.
- Support local teams’ session with the customer during incidents.
- follow up and log interactions with your customers.

**What do you need to succeed?**
- Vast experience in project management methodologies
- 5+ years’ experience as a CSM or a project manager
- Networking and security background - an advantage
- 3+ years’ experience with SaaS-based solutions in a 24x7 production environment - Must
- Experience with Fortune 500 customers
- Excellent presentation & Communication skills
- Able to build relationships and trust quickly
- Able to understand technology
- Strong communication written and verbal skills.
- Fluent in English
- Ability to work under high pressure according to processes and procedures
- Managed resources in a matrix organization in remote locations.

**Advantage skills**
- Active listening skills.
- Preparedness - able to ensure that all areas are considered before engaging with customers
- Demonstrate empathy - look through the eyes of others
- Self-aware, quick leaner, detail orientated
- Flexible for working off hours remotely

KY-L1

Primary Location: AU-AU-North Sydney

Work Locations: Radware Australia, Sydney Suite 707, 100 Walker Street North Sydney 2060

Job: Project Management

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