Head of Content

**Work type**: Permanent Full time
**Location**: NSW- Sydney CBD, VIC- Melbourne CBD
- **Be recognised as a leader, empowered to deliver, and succeed**:

- **Play an integral role in leading, influencing & delivering strategic L&D outcomes for Personal Banking**:

- **Use your passion and expertise to drive meaningful and impactful outcomes for Personal Banking colleagues and our customers**

**It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.**

You make NAB. You get it done for our customers and our communities. You’re laying the foundations for NAB’s future success. Together we’ll grow, excel for our customers, and make this a workplace to be proud of.

It’s a good time to see what more you can find at NAB as **Head of Content and Learning Optimisation** within our Personal Banking (PB) division.

As the **Head of Content and Learning Optimisation, **you will direct the strategic development, delivery, and optimisation of PB’s learning function. You will maximise on your strong capability around Learning and Development, leadership experience and ability to drive excellence.

This role will lead a team to deliver robust and meaningful capability, content and learning experiences for Personal Banking colleagues. **This will be achieved through**:

- Creating a vision for a strong learning culture, enabled by solutions aligned to business needs
- Leading your team of learning professionals to support delivery of this vision
- Professional development and mentorship of colleagues through Distinctive Leadership Principles
- Scoping, shaping, and supporting key capability initiatives that align to the PB Capability strategic roadmap
- Investigating, recommending, and implementing more efficient ways of delivering learning (e.g., modularised learning, digitisation, and developing a self-directed learning proposition)
- Design, uplift, and governance of Personal Banking capability and learning content

You’re a passionate and inspiring leader with a proven track record of effectively leading and motivating cross-functional teams. You will be hands-on in everything you do and have superior stakeholder engagement skills with ability to influence and drive strong strategic outcomes. **Additionally, you will bring**:

- Deep expertise / thought leadership in learning and development; current and emerging theories and practice
- Strong leadership prowess and an ability to build a culture of performance and collaboration
- Proven experience leading large-scale capability and/or transformation projects
- The ability to build strong relationships that drive the achievement of a collective goal across the value chain
- Practical understanding of a banking or financial services environment

This is a high-profile leadership role which will be at the forefront of maintaining and evolving the learning, capability and content proposition for Personal Banking. You will build learning pathways, coaching frameworks, and content governance in a busy and diverse environment. You will be resilient to change and ambiguity and have experience leading a team through an evolving landscape within learning, development, and capability.
- If you have the skills, motivation and experience we’re looking for, we invite you to apply_

**A diverse and inclusive workplace works better for everyone.**

We know that our people make us who we are. That's why we have built a culture of respect - where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.

**More focus on you**

We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. To learn more, visit the Benefits of Working at NAB page on our website.

**Join NAB**

Please note unsolicited CVs from agencies will not be accepted.