Powerwall Asset Manager

7 days ago

Cremorne, Australia Tesla Full time

**What to Expect**

The Powerwall Asset Manager oversees the commercial and operational performance of deployed Powerwall battery energy storage systems across APAC. This role focuses on optimizing system performance, managing key stakeholders, and enhancing customer engagement.

**What You'll Do**
- Manage relationships with Powerwall Certified Installers (CIs) and resolve escalations.
- Act as the primary liaison for Sales Account Managers, providing commercial and operational support.
- Support the Powerwall warranty (RMA) process to ensure maximum product availability and customer satisfaction.
- Work with Technical Support and Sales teams to maintain safe and efficient asset operations.
- Negotiate and manage service level agreements (SLAs) while driving cost efficiencies.
- Address legal, contractual, regulatory, and commercial matters promptly.
- Develop strategies and initiatives to enhance Powerwall business performance in APAC.

**What You'll Bring**
- Strong prioritization, communication, and customer service skills.
- Ability to influence and guide teams effectively.
- Self-motivated and capable of independent work.
- Proactive learner with strong research and problem-solving skills.
- Educational background in Engineering, Business, or equivalent industry experience.
- Detail-oriented with the ability to manage high workloads efficiently.

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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