Technical Support Analyst

1 week ago

Narre Warren, Australia Nexigen Digital Full time

**About Nexigen Digital**

We are Australia’s largest privately-owned group of online service providers, which includes brands such as VentraIP, Synergy Wholesale, and Intaserve.

Every day, our all-Australian team delivers exceptional service and outstanding support to our 200,000+ customers who choose us for their domain names, website hosting and digital marketing.

Over the past fifteen years, we have been constant game-changers, industry innovators, award winners, and community leaders - and now is your chance to join our team.

**Joining our Technical Support team**

We are looking for people with a passion for IT, and are looking for a stepping stone to kick-start their IT career. As part of our front-line team, you will be tasked with ensuring our customers continue to receive the best customer service and technical support in the industry, while providing a timely resolution to issues raised by our customers.

**The position**
- Monitor and respond to service alerts
- Diagnose issues with domain names
- Performing Linux and cPanel server administration and troubleshooting

**This position is Permanent Full-Time, working evening shift hours of 4 pm to 12 am AEST, including some weekend work. Training will be held during standard business hours.**

**The right person (is it you?)**

To be the best in this role, we are looking for people with the following attributes:

- A passion for technology (cyber security, gaming, PC building, etc.)
- The ability to absorb information and learn quickly
- Efficient problem-solving skills
- A positive attitude towards our customers and service delivery
- Attention to detail

Any previous experience in the following areas would be highly regarded:

- cPanel (WHM)
- Domain names
- DNS
- Linux (CentOS/Alma)

**The benefits of working with the Nexigen Digital team**

Aside from being awarded “Employer of Choice” in the Australian Business Awards, we are often referred to as the Google of south-east Melbourne thanks to our unique facilities and team culture, and a top-down mandate to take care of the people who take care of our customers.

Some of the office perks include:

- A weekly selection of delicious meals prepared in our on-site kitchen for breakfast and lunch
- A fully-stocked snack bar featuring an assortment of chips, chocolates, nuts, protein bars and fresh fruit
- A drink fridge loaded with an assortment of soft drinks, juices and water
- A fully equipped private gym with weekly on-site personal training sessions
- A team wellness centre with a sound-proof gaming stadium featuring an 85” 4K TV, racing car simulator, pinball machine, arcade machine, and air hockey table
- An on-site salon where our resident barber and stylist provide free haircuts on a regular basis

Please note that due to strict security requirements, the successful applicant will be required to complete a National Police Check as a condition of employment.

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