Reception

Mount Gravatt Volkswagen is part of Autosports Group (ASG) which is a large, listed retail automotive group representing the world’s greatest prestige and luxury automotive brands. Currently with over 1800 employees across 55 Dealerships in NSW / QLD / VIC and NZ.

Currently we are looking for a highly organised, customer focused individual to be the face and voice of this premium dealership for both the sales and service area.

**In this role you will be responsible for**:

- Welcoming customers into the showroom and talking with customers over the phone.
- Overseeing the presentation of the reception area and customer lounge.
- Liaising with the service staff to ensure all customer requirements are met.
- Directing messages and enquiries as appropriate.
- General administration duties.
- Answering of incoming service calls and returning calls on behalf of the Service Department.
- Helping customers to book taxis, hire cars or give directions
- Assisting the Concierge in meeting and greeting Service clients and booking their vehicles in and out
- Filing, banking and other duties as required

***To be considered for the role, you will have**:

- Experience in a busy workplace with an ability to multitask.
- A commitment to delivering high levels of customer service.
- A confident phone manner.
- Well-presented corporate attire.
- Excellent written and verbal communication skills.
- Previous experience in a similar position or within the retail automotive industry. would be desirable however NOT essential.