Cyber Incident Management

**Company**: Marsh

**Description**:
**Cyber Incident Management & Claims Lead - Pacific**

**About the job**

An opportunity has become available for a Senior Claims Consultant to join our Claims Advocacy team based in Melbourne or Sydney.

**What can you expect?**
- Build, develop, and deliver the regional iteration of the cyber incident management value proposition within the context of Marsh’s global cyber claims and incident management strategy, to include the following:
Pre-incident services
- Review clients’ incident response plans at a high level
- Provide policy onboarding at new bind/renewals, including the development and preparation of appropriate claims protocol documents
- Guide clients on vendor planning and selection
- Facilitate best practices workshops/trainings and other solutions to fill gaps in client preparedness
- Manage insurer claims team relationships and negotiation on vendor panels
- Ensure client understanding of relevant cyber coverage terms, limits and retentions and position claim for maximum recovery
- Facilitate discussions with insurers regarding specific coverage issues

During an incident, services from moment of intake
- Facilitate insurer notifications regarding cyber claims, coordinate stakeholder calls with client, vendors and carrier
- Advise on forensic, data restoration and other vendor services and use of internal versus external resources
- Facilitate insurer consents of vendor scopes of work, ransom payments
- Ensure insurer updates and responsiveness regarding development of cyber claim
- Guide client in preparing for business interruption claims and proof of loss deadlines, in coordination with appointed Forensic Accounting vendor

Post-incident services
- Facilitate recovery and remediation services and incorporate lessons learned into client incident preparedness and response plans
- Capture actionable, aggregate data for use by clients in future pre-incident planning and risk managements
- Feedback to insurers and panels on what works and what doesn’t
- Preparing various client targeted reports including claims trend analysis
- Work with Brokerage and Advisory leadership to define the remuneration model for complex claims services
- Showcase our capabilities externally by participating in RFPs and media engagements
- Contribute to timely thought leadership on cyber issues

**What is in it for you?**
- Leverage your insurance market knowledge and mergers and acquisitions experience to provide valuable advice and insights to deal parties.
- Immediate exposure to top tier clients and high-profile transactions.
- Opportunity to join a growing practice with strong support from executive level leadership.
- Professional and inclusive environment where your career path really matters and is supported in our global organization. Staff development is paramount to our organisation.
- Permanent full-time opportunity

**Skills and experience required**:

- A minimum of five+ years of Financial Lines Claims experience
- Compliance with Tier 1 (Insurance Broking) requirements
- A bachelor’s degree in Insurance, Law or a related field ideal but not essential
- Strong interpersonal skills and a strong customer focus
- The ability to meet tight deadlines and successfully prioritise your work tasks
- A thorough knowledge of Word and Excel is essential

At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family.

**About Marsh**:
**Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.