Apac Transfer Agency Product Manager, Vice President

State Street Corporation Sydney, AustraliaPosted 13 minutes ago Permanent Competitive

**Who we are looking for**

The APAC Transfer Agency Product Manager, VP reports to APAC Head of Product Management SVP, with a matrix reporting to Global Head of Investor Services Product SVP. The APAC Transfer Agency Product Manager is responsible for the development, implementation, enhancement and support of State Street’s transfer agency products, services, and delivery channels from conceptual stages through research, development, marketing, training, sales programs, financial metrics, and the entire product life cycle in support of the products strategic goals and objectives. Transfer agency services include registration services, dealing services, investor and distribution services, settlement and reconciliation.

This role works with business and corporate partners to manage new product development and management in close coordination with global delivery and technology.

**Why this role is important to us**

You will be joining the Institutional Services function that allows us to deliver a comprehensive, holistic approach to each client relationship — for asset managers and asset owners, insurance companies, and official institutions globally. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer — across all of our locations, products, and capabilities.

Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for.

**What you will be responsible for**

As APAC Transfer Agency Product Manager, you will
- Understand the APAC markets, competitive forces and client direction to make related product recommendations that ensure competitive positioning and grow market share, including the opportunity to introduce new adjacent offerings
- Stay current on regulatory changes in region to drive product updates and solutioning as appropriate and facilitate client communication
- Serve as the “in-region” advocate for State Street’s Transfer Agency product through participation in industry forums, showcase State Street’s thought leadership, drive and execute appropriate advocacy activities (i.e., Office Hours, Bulletins, etc.)
- Maintain pulse on related service delivery results to drive product improvement
- Create forums internally and with clients to encourage idea sharing, innovation, collaboration and solutioningCollaborate and support commercialisation activities with Coverage, Relationship Management, Sales and Segment on new business opportunities to increase win ratio and gain market intelligence for ongoing product advancement
- Generation of comprehensive business cases for investment consideration, monitor approved cases for ROI attainment and ensure execution and delivery of approved casesEnsure effective Transfer Agency product project portfolio governance to
- Maintain knowledge of all projects impacting the transfer agency platform to consistently influence design decisions toward enterprise value
- Lead analysis and design efforts, translating requirements for development to ensure capability delivered is fit for purpose
- Impact execution from requirements gathering to production deployment including the operating model alignment with Global Delivery strategy
- Produce relevant Go-To-Market materials for internal and external consumption

**What we value**
- These skills will help you succeed in this role:

- Global thinker and experience a plus
- Strong strategic view, with ability to quickly assess complex problems, prioritize key issues, and focus on relevant facts
- Proven ability to detect emerging trends, and encourage and make recommendations for creative change
- Ability to achieve results with the persistence and patience necessary to work effectively with a wide range of internal and external constituents
- Experience working with operational teams to create scale while maintaining a strong control environment
- Possess excellent communications skills within an organization and with clients
- Strong analytical, interpersonal, written, and oral presentations skills

**Education & Preferred Qualifications**
- Minimum of 10 years’ experience in investor services / transfer agency
- Worked in Product organisations in prior roles