Digital Transformation Manager

**Some career choices have more impact than others.**

At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

The Digital Transformation Manager is responsible for delivering digital transformation for a customer value stream to improve customer outcomes. A customer value stream is responsible for delivering transformational change, in close collaboration with the Business Lead and Tech Lead, to improves experiences for our customers and staff as well as reducing risk profile for the bank. Each stream has specific scorecards to measure improved experiences, but a common element of each is that they include customer advocacy and satisfaction, net customer growth, usage and balances, and a risk management component.

**Responsibilities**:

- Co-ordination of the end-to-end stages required for delivery of initiatives, and ensuring the stream has a clear plan.
- Co-ordination of overall Scrum / Development Team activities & deliverables, in collaboration with the Tech Lead, including initiative lists, stream artefacts, kanbans and other assets.
- Ensuring required engagements and activities to manage the stream are completed, including managing Stream SteerCos, Working Groups, Huddles, Strategic Planning sessions, Alignment sessions, and participation in showcases and other forums
- Leading stream sub-prioritisation and decision-making for digital and transformation work required
- People management, in collaboration with community leads, to effectively manage resourcing and performance management and development for people in the stream, including business resources, digital transformation resources and tech resources.
- Supporting all members of the stream in delivering and collaborating effectively
- Prioritisation of stream opportunitines, ideas, designs and outcomes, and promotion of the design thinking approach to delivery
- Managing transformational change through to the optimisation phase, and iterating to improve the service blueprint for their customer value stream

Requirements

**Requirements**:

- Proven record in delivering digital transformation for 5 years +, with experience across both digital change and transformational change especially within Risk domain.
- A passion to put customers’ experiences and interests at the centre of transformation
- Experience managing delivery of digital or engineering teams directly, with sufficient domain knowledge of digital to manage delivery of engineering teams
- Experience of human-centred design/design thinking desirable
- Experience with collaborative and agile ways of working, and with managing teams in an agile context
- Excellent interpersonal skills demonstrating the ability to influence as well as developing strong and productive relationships with key senior management and colleagues in a complex matrix environment
- Strong financial services business and product knowledge
- Knowledge of regulatory requirements and experience with interpreting and implementing new regulatory requirements.

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.

LI-HSBCGS