Claims Handler, Liability

**A new adventure awaits**

How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a trustworthy organisation that empowers wellbeing and is accelerating digital transformation sound like to you?

As one of Forbes 2024 ‘World’s Best Employers’, Zurich - a leader in the insurance industry - is on a journey towards a brighter futureA brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, where real transformation is happening, given our vision to be Australia’s leading digital insurer, and you want to be part of a growing organisation who has a track record of making a real difference of continuously taking steps toward a sustainable future for our people, customers, communities, and our planet read on

**Let’s create a brighter future together, let’s make a difference**

Reporting to the Liability Claims Team Leader, the Claims Handler, Liability will provide proactive market leading, timely, effective and cost efficient management of a portfolio of Liability claims, following the Zurich Casualty Claims strategy Provide mentoring, coaching and training to the wider team.

You will also be responsible for the following:

- Manage claims in accordance with all procedures outlined in the Claims Manual
- Maintain effective diary system.
- Conduct timely investigations in regard to indemnity, liability and quantum.
- Review new claims
- Partner with customers and supply partners to proactively manage a portfolio of claims
- Finalise claims in a timely manner
- Develop professional working relationships with Liability Claims and Underwriting teams, Complex Crew Lead, Head of Technical Claims and Head of Claims as required

**Important to your success - let's grow together**

In order to be successful you will have some of the following:

- Good technical claims knowledge and the ability to effectively manage technical claims autonomously.
- Aware of the relevant State based legislation and associated guidelines.
- Thorough understanding of the Insurance Code of Practice and Insurance Contracts Act.
- Thorough understanding of the relevant Privacy Act.
- Ability to direct solicitors/counsel in case management
- Develop superior negotiation strategies on all files appropriate for resolution
- Autonomous attendance at all external meetings / conferences / views / court appearances etc

**Belong. Zurich is here to support you**

There are so many reasons why Zurich is a great place to be, but here are just a few:

- 5 weeks leave per year for permanent staff through our Z leave initiative, as well as 15 days personal/carer’s leave (as we empower our people to manage their own wellbeing)
- We provide a hybrid working arrangement e.g. In the office 3 days per week and WFH 2 days per week for full-time employees
- Access programs to stay healthy and feel healthier along with receiving a AUD$500 wellbeing payment per year, plus a AUD$295 new starter e-voucher for your WFH set up (flex work - hybrid working), and other great benefits through our Shine portal; Access to Family Care (parental leave)
- Grow, and thrive in your career (we support and encourage it) with award winning training programs.
- Global mobility opportunities across more than 200 countries worldwide
- Work with global, diverse, and inclusive teams; Explore your passions, fuel innovation, drive equity, collaborate and make a positive difference beyond your role
- Not to mention our various employer of choice awards/memberships - WGEA; Family Inclusive workplace; Silver AWEI employer, Pride in diversity and supporting our LGBTQ + communityto name a few.
- Volunteer; Work in our state-of-the-art Green Star rated offices (when you are in the office); and dress for your day. We also plant a tree for every new employee - one of many local initiatives driving our contribution to ambitious global sustainability targets

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, have work/life balance, and thrive in a supportive environment.