Autonomous Support Manager

4 days ago

Perth, Australia Hexagon Mining, Inc. Full time

**About us**:
Hexagon Mining, Inc. is a global technology company that provides solutions for spatial data management, advanced analytics, and autonomous operations across various industries such as construction, mining, and geospatial industries. Our unique portfolio of products touches every phase of the operational life cycle. We offer an empowering and flexible work environment where innovative thinking, collaboration and efficient execution are rewarded.

**Summary**:
As an Autonomous Production Field Support Manager on our Autonomous Vehicle Deployment Team, you will manage the Field Support Team looking after the Autonomous Road trains. This is a Perth based role with the team being site based. To be successful in this role you must be a self-starter, have an eye for safety and process to enable your team to help the customer meet their KPI’s and Hexagon maintain the required vehicle availability. You will work closely with Engineers, Customers, and Field Support Technicians to facilitate the support of cutting-edge vehicle autonomy products.

**Principal Duties/Responsibilities**:

- Ensure Field Support Team is meeting all safety requirements of the company and industry.
- Maintain the 5s standards set in place by Hexagon.
- Enable onsite teams to best meet their goals.
- Provide process for reporting site support metrics to Executives.
- Work with customer to understand needs from onsite team with a continuously evolving system.
- Develop and update process for feeding field issues into engineering for continuous improvement.
- Using reason to solve problems as they arise.
- Drive continuous improvement activities.

**Knowledge, Skills, Abilities, & Behaviours Required**:

- A Bachelors Degree or Equivalent experience in related field.
- Attention to detail.
- Ability to lead a remote team and occasional site visits
- Ability to create and drive process within a global company
- Knowledge of or experience working on a maintenance team tied to the production of a mine site.

**Physical Demands and Working Conditions**:
While performing the duties of this job, the employee is regularly required to hold meetings to align with Shift supervisors on site, attend of shift meetings with globally distributed team, and make occasional site visits for face to face team meetings.

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