Procurement Consultant

**Procurement Consultant - Claims**
- **Permanent role**:

- **Location Sydney, Melbourne, or Brisbane**

**About the role**:
The role exists to deliver procurement support to the Suncorp Line of Business (i.e., Home Claims Customer, Commercial Property & Specialty Claims). This includes full lifecycle management for each relevant procurement category within Insurance Claims with a focus on source to contract activity and contract escalation and variation activity.

It involves deep supply chain, brand understanding, market intelligence, sourcing, negotiation, supplier relationship management, supplier development (including innovation and governance), risk management (e.g. including data security, privacy, outsourcing etc.), leakage monitoring, demand/consumption management and advice, analytics and automation activity, commercial acumen, ESG development and monitoring and a practical knowledge of contracts including contract development, execution, variation and dispute resolution.

**Key Accountabilities**:
**Maintenance of Suppliers and Contracts**
- The role is responsible for using, and making improvements to, systems that:_
- Support the development of category management strategies for the relevant categories within Suncorp Claims
- Analysis of supplier information including Suncorp spend on supplier, supplier revenue, profit, geographic coverage, capacity etc.
- Manage contract terms and tenure including benchmarking activity
- Contribute to achieving Claims Category benefits (i.e. including savings, service, customer satisfaction, ESG, innovation and continuous improvement targets)
- Execute extensions, variations and terminations of legal instruments that meet stakeholders’ business needs
- Monitor leakage indicators and propose viable solutions to category owners and business owners
- Map and identify opportunities to improve demand management, process acceleration or automation opportunities etc.
- Resolve supplier disputes that have been escalated by the business unit or are of a systematic or strategic nature
- Design and implement sourcing solutions, including design and execution of commercial instruments such as contracts that meet all agreed business needs including SLAs, regulatory requirements and drive value for money solutions
- Collaborate across the team and with stakeholders to deliver on team and Suncorp objectives

**New Work**
- The role is responsible for using, and making improvements to, systems that:_
- Gather appropriate market and industry intelligence about relevant spend categories across Claims
- Assess available intelligence, identify and propose new supplier/category management and/or sourcing opportunities for the most important categories including Motor, Property and Personal Injury.
- Develop and propose procurement solutions for the resolution of business needs including reduction in Average Claims Cost, increase competition and improve customer outcomes
- Support procurement programs of work for relevant categories
- Develop strong collaborative supplier relationships which produce additional value for Suncorp
- Understand supplier and business processes to optimise processes
- Assess all new sourcing work to determine the relevant roles for relevant business units and Procurement. This will involve an assessment of complexity, existing intellectual property, risk and other factors and relative ownership
- Initiate, progress, deliver, execute and/or finalise initiatives, projects, tasks or work to optimise the outcome for Suncorp whilst collaborating with internal and external stakeholders and meeting the needs of Suncorp’s customers
- Report on relevant key activities for the Department

**Stakeholder Engagement**
- Actively and appropriately engage stakeholders, including:_
- Effectively collaborate and engage with key stakeholders such as business owners, suppliers, procurement, risk, technology, finance and legal teams
- Develop strong supplier engagement and relationships with key suppliers which aim to provide competitive advantages to Suncorp and best in class claims outcomes to customers
- Educate stakeholders about the Procurement operating model so that conflicts about roles and responsibilities are avoided.

**About you**:

- Tertiary education is highly desirable, with Procurement & Supply Chain, Information Technology, Construction, Engineering, Data Science or Business or Commerce related degree. Desired
- Experience in delivering quality outputs within tight timeframes within a standardised project management framework. Mandatory
- Experience in large organisations with complex environments. Mandatory
- Experienced and demonstrable commercial professional. Desired.
- Experience in a centralised procurement/commercial environment providing services to a broad customer base. Desired.
- Experience with or training in commercial negotiations. Desired.
- Experience using VBA or similar to create macros and automate parts of the analysis process. De