Project Support Officer

2 weeks ago

Melbourne, Australia Victorian Chamber of Commerce and Industry Full time

Great role to kick-start your career in the software development field
- Join an in-house Software Development team ensuring support and adoption of systems
- Every day you make a meaningful difference to our organisation, and to our ability to help small and medium business thrive
- Full-time position with hybrid working from the office and home

**About us**

We are the most influential, independent business body in Victoria with more than 47,000 members and clients. Our members choose us because we’re trusted experts in workplace relations, international trade, health, safety and wellbeing and policy development. Our team of 200 people thrive on putting our members first in everything we do - from providing exceptional customer service to advocating for their interests across all levels of government. The Victorian Chamber of Commerce and Industry works for the success of its members, business and Victoria.

**About the role**

No day will be the same, as this varied role sits within our small inhouse development team and will be key in providing internal support on new and existing system functionality. In this role you will manage user adoption through staff training with an aim to increase internal system knowledge and you’ll review practices within the business. The position works closely with in-house Business Analysts and Developers to create and execute test scenarios.

On a day-to-day basis you will:

- Monitor, resolve and escalate issues logged by business users
- Perform system testing, to ensure that it meets requirements, business function and technical fit
- Participate in change management activities as directed to ensure all stakeholder expectations are met during and after project delivery
- Ensure procedures are updated to comply with current working practices

**About you (Key Selection Criteria)**

To be successful in this role, you will have:

- 3 years broad administration business experience or project support
- Strong attention to detail with a clear and methodical approach
- Strong analytical and problem-solving abilities
- Demonstrated ability to rapidly build rapport with internal and external business stakeholders at all levels and foster strong relationships.
- Excellent customer service and interpersonal skills, including listening, influencing and negotiation skills
- Demonstrated ability to ‘learn’ the operation of a system through training, on the job experience and self-initiated discovery
- Ability to successfully multitask and be able to work well under pressure
- Excellent organisational and time management skills with the ability to meet deadlines
- Excellent written and verbal communication skills including the ability to communicate with cross functional teams at all levels
- Ability to work with little direction or oversight, adapt to ever-changing projects and ability to balance competing priorities
- Experience working with Salesforce is highly desirable but not essential

**How to apply

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