Crowne Meetings Manager

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

**What is the job?**

As Crowne Meetings Manager you are responsible for overseeing the successful planning of events as the Hotel’s Key Meeting Planner. You will ensure all requirements of groups are met through the creation and implementation of best practice for Meetings, Incentives, Conferences and Events. You will work closely with the Banquet Operations Manager and Executive Chef to ensure the Conference & Events Food and Beverage offering and service delivery exceeds our client and guest expectations. In conjunction with the Director of Operations Sales & Marketing, you will establish Catering targets and ensure proactive activities are undertaken by the Crowne Meetings team to achieve revenue goals. You will work to create a positive and productive work environment. Build, motivate, and lead an effective team that delivers results and is highly engaged.

**What you can expect from us**:
We give our people everything they need to succeed. Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey
- Free staff meal on shift
- Full uniform provided, laundered in-house
- Paid birthday leave in addition to your annual leave
- Supportive, high performing team, offering plenty of mentoring & coaching opportunities to develop your skills
- You have the opportunity to fast track your career with a growing global company
- Popular hotel perks and discounts on the retail platform
- Some of the best employee discounts across our IHG Hotels for accommodation, food and beverage
- Our way is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. So, join us and you will become part of our ever-growing global family.

**Your Day to Day**

Direct day to day conference/convention activities, plan and assign work, and establish performance and development goals for team members -recognise good performance

Conduct banquet and catering facility tours and entertain clients to enhance the guests’meeting /banquet experience

In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food and beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity

Budget and up sell products and services while minimizing waste to increase revenue

Maximise profitability and lead team to meet revenue targets

Be a Crowne Plaza Brand Ambassador demonstrating the Crowne Plaza Meeting & Events service standards at all times

Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience

Promote teamwork and quality service through daily communication and coordinationwith other departments

Hit all personal / team banquets revenue goals and maximise profitability

Contribute to and complete forecasts, plans, and productivity reports for management

Participate in the preparation of the annual departmental operating budget and financial plans

Strictly adhere to IHG policy concerning the Trade Practices Act, Gifts & Bribery and DataPrivacy

Coordinate safety and security initiatives to ensure meetings flow smoothly with mínimalinterruptions or problems. coach and advise clients on meeting options and alternativesthat potentially reduce waste, save energy and have a mínimal impact to the environment

Seek opportunities to communicate alignment between Clients corporate priorities and IHG’s Corporate Responsibility framework

Demonstrate and lead awareness of Health & Safety polici