Front Office Manager

2 weeks ago

Hobart, Australia Crowne Plaza Hotels & Resorts Full time

Crowne Plaza Hobart are looking for a true Hospitality professional to deliver our Purpose - True Hospitality for Good. Reporting to the Hotel Operations Manager, this is a leadership role managing the areas of front office, concierge, and valet services.

**Every day is different, but you’ll mostly be**:

- Managing, coaching and rostering your team to deliver memorable guest experiences and the warmest of welcomes
- Engaging with guests to build personal relationships and remedy any complaints, ensuring all of our IHG One Rewards Members and guests are recognised
- Helping to prepare budgets and finding new ways to drive revenue
- Analysing guest feedback and keeping us on track with our internal targets and guest expectations
- Manage all the recruitment, training and development of your team to ensure a workplace that is kind, connected and inspiring

**What We need from you**:

- Demonstrated leadership experience and capability
- Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration
- 3 years of Front Office/Guest Service experience including management experience
- Must speak fluent English

**What you can expect from us**:
We give our people everything they need to succeed along with a range of great perks and benefits. We offer a competitive salary that rewards all your hard work, and an environment where we actively encourage room for:

- Growth
- Belonging, and
- Making a difference

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts are an equal opportunity employer.

If this sounds like you and where you would like to grow as leader and mentor, then we’d love to hear from you.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen. Lets Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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