Care Administrator

1 week ago

Kings Park, Australia Help at Hand Support Services Full time

Location: Kings Park NSW

**Help at Hand Support Services ‘HAHS**’ is a specialist disability support provider that is passionate about helping empower our participants to live their best life. We provide support services to NDIS participants throughout Melbourne.

**The role**: We have an exciting opportunity available for an **Care Admin - Intake **who is passionate about assist.

**Responsibilities include, but are not limited to**:

- Answering incoming calls for referrals for the organisation
- Conducting intake and onboarding of new clients
- Preparing and finalizing rosters for staff for new clients
- Assisting care team in sourcing staff to fill shifts /rosters
- Liaising ongoing with staff and clients where required
- Making outbound calls to referral partners
- Liaise with the Care team and accounts team to ensure smooth client service.
- Providing admin support to the HAHS Care team
- Documentation of all interactions
- Manage employee files
- Other ad-hoc administration tasks as required

**About YOU**:

- To be successful in this role you will possess the following skills:

- Must have Police Check
- Some level of experience in rostering and office admin
- Good phone manner and confident on the phone
- Ability to convert referrals into ongoing clients
- Ability to priortise tasks, time management and work well under pressure
- Excellent written and verbal communication skills
- Great attention to detail and an excellent level of accuracy
- Exceptional customer service skills coupled with patience and commitment
- The ability to build and maintain rapport with stakeholders
- High computer literacy with experience using information management systems
- Unrestricted working rights in Australia
- Conscientious work ethic and time management skills

**The rewards**:
If you are looking to join a growing business that aims to be a contender in the healthcare industry and contribute to delivering a high level of NDIS services in Australia, then HAHS is for you. We are focused on our staff and it is foundation of what makes us a great company to be a part of.

**Salary**: $50,000.00 - $65,000.00 per year

Schedule:

- 8 hour shift
- Afternoon shift
- Monday to Friday
- Morning shift

Application Question(s):

- Do you live in Australia and in the relevant state of the job? if not please do not apply.

**Experience**:

- Intake: 1 year (preferred)

Licence/Certification:

- Driver Licence (preferred)

Work Location: In person

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