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Aje Chadstone Inventory Lead

3 weeks ago

Chadstone, Australia Aje. Full time

At Aje, our interactions with customers across our boutiques defines who we are and remains at the heart of what we do. It is these authentic relationships with our customers that drives Aje to be one of Australia and New Zealand’s most influential fashion houses.

Aje wants to open our world to you as we have an exciting new opportunity for a full-time Inventory Lead to join our Chadstone Boutique. Join Scarlett, our incredible leader and coach in her mission to share the Aje love in Victoria.

As an inventory lead your responsibilities will include:
Inventory Management
- Actioning and managing all Floor to Door transactions, Click and Collects and Ship from store transactions in a timely manner
- Receive, inspect and unpack all incoming shipments, highlighting any discrepancies, damages and delays
- Process damaged stock on a timely basis according to company guidelines
- Accepting new deliveries and ensuring stock is unpacked, neat and tidy with correct labels attached
- Actioning and managing all consolidation requests in a timely manner
- Managing fortnightly stock rotation from 'home" back room to offsite (If the home has an offsite)
- Ensure that pathways and stock accessibility is clear from rubbish, leftover stock and cartons
- Responsible for preparation & execution for stocktake
- Reporting, investigating and managing stock discrepancies efficiently
- Be the first point of contact to collect stock from an offsite for a customer
- Enhance client experience by ensuring stock is easily accessible
- Work with management team to understand sales trends and arrange back of house stock to ensure trending items can be accessed in a timely manner
- Ensuring product labels are constantly maintained to reflect accurate stock position for functionality
- Develop and share ideas to increase stock efficiency

Customer Service
- Assisting customers with merchandise (styling, sizing, product knowledge)
- Maintaining an in-depth knowledge of the product and brand to provide advice and recommendations as needed
- Responsible for increasing the VIP customer base
- Responsible for customer and VIP customer follows ups
- Ensure customers are well-informed on any current sales, rewards programs, and store return policy
- General customer service duties such as: Greeting customers who enter the shop and fitting room service
- Converting customers into sales
- Achieving store budgets and KPIs
- Resolving customer complaints in a professional manner
- Answering queries from customers
- Dealing with customer refunds
- Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards
- Update customer records in the company database as required
- Process payment by using cash register, credit card machines, and/or POS (point of sale) computer systems
- Providing the Assistant Store Manager with customer updates, feedback, and reports.
- Effective communication with internal and external customers
- Nurturing relationships with all VIP customers, ensuring they are kept educated in a friendly manner regarding all new deliveries, upcoming sale activity, and VIP events.

We recognise the impact our team has on our success. To show our appreciation we want you to enjoy...
- Competitive salary packaging
- Increasing positive corporate responsibility, reflected through our Aje Aware Charter
- No key achievement and success goes unnoticed
- We adore our hard working team but we believe in maintaining a healthy work life balance
- It is hard to not embrace the Aje style with generous employee discounts, clothing allowances and staff wardrobes

Connect with us, we look forward to hearing from you and telling you more about life at Aje
- At Aje, we are committed to developing a culture and environment that celebrates diversity, equality and inclusion by promoting diversity in all forms and creating a safe environment for all employees, applicants and customers. Diversity is a founding principle of the brand, taking inspiration from multicultural Australia throughout all visual communications since inception._