Assistant Operations Manager Aquatic

**_Together we shape thriving communities, public spaces, places and economies._**
- **Exciting Ongoing full-time opportunity at our Aquatic centre**:

- **Based in Sydney Olympic Park (on-site)**:

- **Clerk Grade 5/6 Salary ranges from $97,027 to $107,059 plus super**

**What’s in it for me?**

Join our team for a **fantastic culture** with dynamic collaboration and **genuine long-term career support**. We offer **flexibility in work arrangements**, diverse and fulfilling assignments, and prioritize **work/life balance**and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to **fostering a diverse and inclusive workplace** where everyone feels welcome, respected, and empowered to succeed.

**Sydney Olympic Park Authority (SOPA)** is seeking an experienced **Assistant Operations Manager, Aquatic** to manage and supervise the day-to-day operations of our Aquatic Centre. This role is essential in ensuring the efficient and effective delivery of high-level events, programs, and services, while maintaining the highest possible level of service and safety.

As the **Assistant Operations Manager, Aquatic**, you will assist the Senior Aquatic Operations Leader in managing the facility in accordance with operational practices, quality systems, and legislative regulations. You will implement and continuously improve operational systems and procedures, allocate resources to meet all venue operational requirements, and maintain high standards of service delivery, venue presentation, safety, and security. Additionally, you will lead and supervise the performance of direct reports, ensuring effective communication and coordination between staff, clients, stakeholders, and tenants.

**About the role**:

- Assist in the overall management of the facility, ensuring compliance with operational practices, quality systems, and legislative regulations.
- Drive the continuous improvement of operational systems and procedures to enhance efficiency and service delivery.
- Allocate and manage resources to meet all operational requirements and optimize venue functionality.
- Maintain high standards of service, venue presentation, safety, and security to ensure an exceptional experience for all visitors.
- Foster a culture of safety, ensuring a secure working environment for staff and stakeholders.
- Oversee the coordination and delivery of venue bookings and events, ensuring smooth execution and client satisfaction.
- Provide strong leadership, setting clear objectives, assessing team performance, and offering coaching and professional development.
- Ensure clear and effective communication between staff, clients, stakeholders, and tenants.
- Implement maintenance and cleaning audits, ensuring schedules are adhered to and standards are consistently met.

For more information read the full Role Description**:Assistant Operations Manager, Aquatic**

**What you will bring to the role**
- Strong customer focus and service orientation, with the ability to manage conflict resolution effectively.
- Excellent problem-solving skills to identify and provide timely solutions for operational incidents or issues.
- Ability to balance the needs and expectations of a variety of stakeholders.
- Proficiency in using technology to maximize efficiencies and effectiveness in operations.
- Commitment to delivering high-quality customer-focused services and continuous improvement.
- Strong leadership skills to supervise and develop a team, providing clear performance standards and constructive feedback.
- Effective communication skills to engage with internal and external stakeholders.

**Essential requirement**
- Pool Lifeguard Skill Set (SISSS00133)
- Provide CPR (HLTAID009)
- Provide advanced resuscitation and oxygen therapy (HLTAID015)
- Aquatic Technical Operator Certificate (SISSS00131)
- Certificate III in Sport, Aquatics and Recreation Certificate (SIS30122) and/or substantial experience relating to the aquatic operations environment
- Current Driver’s license
- A Working with Children Check is an essential requirement for this role.

**About us**

The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities.

We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.

**Join us**