Ndis Clinical Customer Care Manager

Full-time permanent position
- Location in Woolloongabba QLD
- Clinical background essential

**About Us**:
Healthcare Australia ‘HCA’ is a specialist healthcare staffing and workforce management company, providing agency staffing recruitment services, workforce management solutions, vocational training and continuing professional development courses. We are proud to play an active role in our nation’s health and wellbeing as we touch the lives of over 35,000 Aussies every day. The National Disability Insurance Scheme (NDIS) is the new way of providing support for Australians with disability, their families and carers. The NDIS will provide about 460,000 Australians under the age of 65 with a permanent and significant disability with the reasonable and necessary supports they need to live an ordinary life. Our goal is to build a robust and sustainable range of Home-care and Disability services to be provided direct to our customers which will then provide them with the ability to achieve their goals including living in their own home.

**The role**:
The primary focus of a Customer Care Manager - Clinical is to provide care coordination to a broad range of customers/clients who receive funded supports via the NDIS; utilising professional skills to assist customers to strengthen their abilities to develop a workable plan and implement supports and participate more fully in the community.

The requirements of the role are travelling to supervise and approve the care to our NDIS participants, provided by our support workers and signing off competencies of care such as peg feeding and tracheostomy care.

**Responsibilities**:

- Deliver outcomes for customers as outlined in their NDIS plan.
- Assess and sign off care competencies/nursing competencies provided by support workers.
- Negotiate and coordinate supports and services that create an opportunity for people to be as independent as possible.
- Ensure that the customers outcomes are identified, documented and all required service is provided as per the participants plan.
- Deliver plans and supports in a person-centred approach.
- Manage Government contractual requirements under the NDIS guidelines.
- Assist the clinical manager with clinical matters within your scope.

**The rewards**:
Working for us will put you in a strategic position with your career, with opportunities for growth and development along with financial and non-financial benefits. Healthcare Australia will continue to grow at exponential levels over the next few years and offers significant career advancement opportunities for the successful applicant If you are looking to join a market leader in the ever-growing healthcare industry and contributing towards delivering the highest level of customer care in Australia, then HCA is for you. We are a person centered care approach business with our core values being the heart and soul of all that we do.

**About you**
A driven individual with a passion for the Healthcare Industry - in particular, working with people with disabilities.
- Experience in providing specialised coordination and or assessments within current qualifications
- Knowledge in Dual Diagnosis, Mental Health, Youth or Family Support
- High emotionally intelligent with an ability to emphasise with the customer and react to their ever-changing needs.
- Positive attitude towards people with a disability, mental illness and the families and friends that support them
- Hold current or willing to obtain police check, working with children check and NDIS workers screening
- 1-2 years community nurse experience (essential)
- APHRA Registered Nurse registration (essential)