Care Manager

2 days ago

Toowoomba City, Australia Home Instead Full time

**We are a leading global brand**

Home Instead help with a range of personal and lifestyle needs while providing welcome companionship. Our services include assistance with personal care, light household duties, meal preparation, medication reminders, transport to appointments, shopping and social outings.

We take personal responsibility for providing the best in-home care and support to meet our clients’ needs and are committed to addressing the individual and national challenges of Australia’s ageing population. Established in 1994, Home Instead now provides care across a network of over 1200 offices around the world.

In Australia, at Home Instead our national network of independently owned and operated offices are committed to changing the face of ageing by enhancing the lives of ageing adults and their families. To us, it’s personal.

**About this opportunity**

As a Care Manager you will be responsible for successfully directing and coordinating all activities associated with the care of potential and existing clients. In this role, you will provide leadership and management of the overall client experience and coordinate effectively with the office team. You will also have the best interests of the client at heart while supporting the achievement of operational goals.

This role will be responsible for care consultations, client onboarding and reviews and care management of clients.

**Why Join Us?**
- Company car with full personal use provided
- A great opportunity to work in a close knit, passionate team
- A rewarding career where you can make a positive difference in the lives of ageing adults and their families

**Key Responsibilities**:

- Partnering with the client to deliver collaborative care, managing clients budget and ensuring that we deliver exceptional customer service and being proactive in managing clients needs
- Actively communicate with team members, clients, family and other stakeholders to provide appropriate care and share any relevant information including feedback about CAREGiver performance
- Managing ongoing relationships with clients and their families through face to face meetings to discuss and review care plans and goals
- Ensuring our risk and quality management systems are implemented and audit our processes to ensure our compliance is to standard.

**About you**:

- Previous and relevant experience working with ageing adults or aged care
- Home Care Package experience and understanding of legislation and regulations for home care services
- Clinical governance qualifications or experience are highly desired
- Highly efficient and organized with proven time management skills
- Able to work under pressure and multitask shifting priorities
- Strong written and verbal communication skills
- Must hold a valid Australian Driver’s License
- Ability to travel around the Toowoomba Region

**Australian work rights**

Applicants must have permanent or temporary rights to work in Australia with no restrictions.

**How do I apply?**

Please submit your resume and a cover letter detailing your suitability for this role.

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