Technical Account Manager

**About Ecolab**:
Every day, we make the world cleaner, safer and healthier - protecting people and vital resources. Ecolab is the global leader in water, hygiene and services. Around the world, businesses in foodservice, food processing, hospitality, healthcare, industrial, mining markets choose Ecolab products and services to keep their environment clean and safe, operate efficiently and achieve sustainability goals. Our global workforce of over 47,000 employees is consistently delivering comprehensive solutions that meet the unique needs of our customers.

**About the role**:
As our Technical Account Manager, you will work with food and beverage manufacturers in the metro-Sydney region, to enhance operational efficiency, food safety and product quality. You will utilise the vast resources of Ecolab to tailor cleaning and sanitising programs, understand operational efficiency objectives and help reduce the total cost of operations for our customers.

**In this role you will**:

- Serve as the technical contact for predominantly food & beverage customers, understanding their needs and providing tailored solutions.
- Work with your customers to identify, develop and execute projects that will improve and provide savings to your customer’s operations.
- Be an advocate for innovation by identifying and merchandising opportunities to implement innovation in your customer’s business.
- Develop and share expertise in sanitation process and related technologies
- Be the technical go-to for the NSW team assisting with complex enquiries in areas
- Develop and maintain strong relationships with key decision-makers at customer sites to drive customer satisfaction and retention.
- Act as a trusted advisor to customers and the NSW team, providing guidance on best practices, product usage, and industry trends.
- Track and analyse key performance metrics to measure account health and identify areas for improvement.
- Attend and present at regular business review meetings with your customers

Critical to the role will be your energy and ability to drive operational savings and innovation opportunities in your customer accounts. Coupled with a tremendous amount of technical knowledge, excelling at identifying and seizing opportunities for Ecolab’s products within the dairy, brewing, beverage, protein and food processing industries.
- A background in chemistry or chemical sales advantageous
- Experience with CIPs and CIP verifications advantageous
- Experience in either dairy, brewing, beverage, protein or food processing industries
- Ability to facilitate clear and open dialogue with diverse stakeholders at site level and above.
- Presents information in a way that makes it easy for others to understand & can adapt presentation style/content to the needs of the audience.
- Appears polished, professional, and confident during customer interactions
- Strong ability to solve problems and interpret data
- Ability to work autonomously and is hungry to learn

This role will require travel and may include overnight stays.

**Life at ECOLAB**:
Our three behavioural shifts are People First, One United ANZ Ecolab Team and Owning the Outcome.

We believe the best teams are diverse and inclusive, there is a world of opportunity that can be found within our growing company, and delivering results and demonstrating teamwork, drives advancement.

**Some of the benefits you could enjoy**:

- Flexible working arrangements
- Health and Well-being Subsidy of $250 per year
- Purchased Additional Annual Leave option and MY Days bonus leave program
- Rewarding bonus and incentive programs
- Attractive staff product discounts
- Access to the Ecolab holiday house in Lake Taupo NZ
- Employee Stock Purchase Plan

**How to apply**:
**Get social with us**:
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**Our Commitment to Diversity and Inclusion**

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.