Salesforce Administrator

4 days ago

Canberra, Australia Peoplebank Full time

**About the Role**

**Roles and responsibilities**:

- Obtain a detailed understanding of the organisations complex business processes and rules
- All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups and sharing rules.
- Exhibit a good understanding of the Salesforce platform, with the ability to build or troubleshoot automated processes such as Flows using declarative tools
- Work out of a Level 2 support queue, investigating tickets and support requests raised by users
- Perform interrogation of various log sources to investigate issues
- Develop and maintain documentation on processes and configuration
- Build and foster positive relationships with business areas, to understand their priorities and business requirements, and guide them through user acceptance testing.
- Undertake data analysis, data loading and reporting
- Work within an Agile delivery methodology
- Knowledge transfer and training within the team
- Willingness to learn and support new technologies including Salesforce Industries Omnistudio (Vlocity

**Essential criteria**
- More than 2 years' experience within Salesforce eco-system
- Certified Salesforce Admin/Certified Platform App Builder
- Strong problem solving and trouble-shooting skills
- Demonstrates enthusiasm towards continued learning and development
- Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply._

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