Operations Center Analyst

Reach Beyond: CHC provides unmatched helicopter services that enable our customers to reach beyond - to work in remote and challenging destinations that limit others - and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world - safely and reliably. All you have to do is get on board

At CHC, we pride ourselves on our values and culture:
**Accountability**: Take pride and ownership of our actions and results.
**Collaboration**: Working together with transparency and trust to drive continuous improvement.
**Care**: Creating a safe and sustainable environment for all.
**Integrity**: Doing what's right and fostering a culture of respect.
**Excellence**: Prioritizing quality services and setting industry standards.
Role Summary:
**Operations Center Analyst - Crew Planner**

**Fixed Term (12 Months) X 2**

**West Perth, WA**

**Reach Beyond**

CHC Helicopter is a leader in the provision of helicopter support to the offshore energy market, search & rescue, and government departments, as well as organisations requiring helicopter maintenance, repair, and overhaul services through its Heli-One division.

For more than 75 years, CHC Helicopter has provided safe, reliable, and cost-effective helicopter services in some of the most remote and challenging environments around the world. Our dedication to safety and reputation for quality and innovation help our customers reach beyond what they thought possible.

**All you have to do is get on board.**

**Role Summary**

CHC are seeking a Crew Planner to join our team based in the Perth Corporate Office.

Reporting to the Regional Operations Control Centre Manager, this role is responsible for the scheduling of training for pilots and technical crew in accordance with the CHC Operations Manuals and CASA regulations. This role will be required to coordinate with the short-term planners and third party vendors to ensure the training is arranged in the most cost and time efficient manner.

The role involves the development and management of the rosters for the CHC Australia Offshore Operations (>30 days). The planner will analyse the rosters for pilots to ensure compliance is met with respect to the approved Work Practices under the FRMS, roster coverage is maintained and compliance to the EBA.

Cross Training in other areas of the Regional Operations Control Centre (ROCC) is also part of the role to ensure the business and Operations Centre has built in resilience.

Key Responsibilities:

- Coordinate and book travel (air, hotel, ground transport) while ensuring compliance with company policies and crew schedules.
- Manage crew travel in the system in a timely and accurate manner
- Review, code, and process travel invoices and reimbursements as per company guidelines.
- Develop and manage crew rosters, ensuring accuracy and compliance with operational requirements.
- Collaborate with internal teams and vendors for crew training, and be flexible for additional duties, travel, or weekend hours as needed

Qualifications, Skills & Attributes:

- Minimum Year 12; experience as a Scheduler/Planner with knowledge of Enterprise Agreement
- Strong computer skills, particularly in Microsoft Suite (Excel), and experience with document management systems
- Proven analytical, problem-solving, and organizational skills with the ability to manage conflicting priorities and deadlines
- Excellent communication skills (written, verbal, and listening) and the ability to work effectively both independently and in a team
- Experience in building relationships across all levels, working in diverse cultural environments, and adapting to change in a fast-paced setting

At CHC we believe a diverse workforce makes us stronger. We want our people to be proud of who they are and where they come from. We will support our colleagues to work safely together, take care of each other and feel empowered and valued in sharing ideas as we create an organisation where we celebrate our differences.

Our commitment to maintaining and growing a diverse and inclusive workforce where everyone can achieve their full potential, will ensure a strong and sustainable future for everyone.