Case Manager

2 days ago

Melbourne City Centre, Australia EML Full time

**Case Manager - Recovery and RTW Team**:
VIC - Melbourne CBD Workers Compensation Full Time

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

**THE OPPORTUNITY**

As part of our diverse team based in **Melbourne**, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

Working as part of the Recovery and RTW Team, this exciting case management role is to pro-actively manage a portfolio of 0 - 55 week claims, provide exceptional customer services to all stakeholders and support injured workers to recover and return to work.

Case Managers in this team work alongside designated specialist roles including a RTW Specialist, Technical Specialist, Clinical Advisor, Mental Injury Specialist and our Mobile Case Managers, ensuring you and your portfolio of stakeholders are supported.

This is a **full time, permanent** role based in our **Melbourne CBD** with flexibility to work from home once trained.

**YOUR RESPONSIBILITIES**
- Demonstrate a Service
- orientated approach that is focused on early intervention and the interests of workers and employers
- Ensure that active and timely strategies are implemented to improve recovery and return to work outcomes
- Provide workers compensation advice to stakeholders such as workers, employers and providers
- Assist the worker and employer with the claim process and engage appropriate support services such as Mobile Case Management or Occupational Rehabilitation
- Collaborate with the broader EML Team and WorkSafe to support positive outcomes for injured workers

**ABOUT YOU**
- Passion for customer service
- Thrive on working in a team environment and collaborating with others
- Experience managing claims in workers compensation industry or other personal injury environment
- Knowledge of the Victorian workers compensation scheme, legislation and policies
- Organised with excellent time management
- Committed to supporting injured workers with their recovery and RTW

**WHAT WE OFFER**

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**_ EML provides career opportunities and great employee benefits, including_**:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, **please.

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