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Store Consultant

2 weeks ago

Bibra Lake, Australia National Storage Full time

**New Year, New You, New Time to Shine**

**Permanent Full Time Role with a Stable, Industry Leader**

**Set Rotating Roster - Work Tuesday-Saturday with every Sunday & Monday off
**Multi-Facet Role with Customer Service, Administration and Operational Tasks**

***

**Use your customer service skills, and vivacious personality to join our ever-growing team of Storage Consultants to help grow our business and put your stamp on the storage industry. Come join a large, national company where no 2 days are the same; where you can flourish and thrive as you start on your New Journey with National Storage. We will provide all on-the-job training, and help you become a Storage Guru**

**About Us**:
Established in 2000, National Storage is one of Australasia’s largest self-storage providers, tailoring self-storage solutions in 200+ storage centres across Australia and New Zealand. As an ASX 200 listed company, we have experienced our success by focusing on the most important part of our business - our people and our customers.

With a continual growth plan for expanding our portfolio across Australia and New Zealand, we have a **Full Time Storage Consultant **role now on offer in our **Bibra Lake** centre.

**The Role**:
Reporting into the Storage Manager, our Store Consultants are a vital role within our business, as they work closely with our customers to ensure a seamless service is provided. The role itself is a multi-faceted role of customer service, admin and operations.
- Our Bibra Lake site houses traditional Self-Storage units, as well as vehicle storage options; _We often say in storage that no 2 days are the same, some of the key daily duties would include:

- The responsibilities include:_
- Work in a customer facing environment to deliver the ultimate customer experience by supporting our customers in making the best storage choice for their needs
- Having a strong focus on centre presentation and maintenance.
- Assisting & servicing the Commercial Customer Base to ensure their needs are met on a daily/weekly basis
- Using a forklift to ensure the safe & secure storage of customers’ vehicles & boats.
- Assist in ensuring the Centre achieves its budgeted KPI goals
- Conduct centre tours and walk throughs which showcase our facilities
- Keep a keen eye on centre presentation, maintenance, and cleanliness to ensure our centres always represent our high standards
- Maximize sales conversion opportunities via various ports of communication
- Maintain a safe and secure centre by wearing appropriate safety gear, safe use of equipment, and following workplace health and safety procedures
- Complete arrears management steps to ensure accounts are kept up to update and offer solutions where feasible.
- Action general administration duties such as customer contracts, inventory, and insurance claims
- ** Must be able to work Tuesday-Saturdays.**

***

**Skills and Experience**:

- Strong communication skills to build relationships with customers and stakeholders
- You have a motivated, proactive and positive attitude
- Customer service experience in a sales environment (desirable)
- Ability to work well in a team and autonomously
- Willingness to learn and grow with the business
- Driver’s license and car (desirable)
- Forklift license (desirable)
- Impeccable Attention to detail
- Driven by results & an eagerness to take ownership over your work.

**Benefits**:

- Permanent role with a stable, industry leader.
- Set rotating Roster; work Tuesday - Saturday
- Full Training Provided
- Lucrative sales incentive program
- Access to company benefits such as paid parental leave and well-being subsidies such as employee assistant programs and health reimbursements
- Discounts available through a range of leading retailers
- Onsite car park or available parking close by
- Supportive & Focused Team Culture
- Collaborative working environment with the opportunity to receive discretionary gift cards

This role would report to a Storage Manager, and you would be part of a team of Store Consultants. It also allows for career progression & growth, as the business expands.***

**Join the team - APPLY NOW