Duty Manager

Challenge yourself in this Leadership operation role
- Together we’ll achieve airport KPIs and Performance
- Level 9 - ASU Agreement 11
- Permanent full-time position located at Canberra Airport working on a 7-day rotational roster

At Qantas, we represent Australia to the world. Our diverse country is known for our spirit, mateship, and a can-do attitude. We’re resilient and strong, and work hard to make sure we’ll be right.

Airports are the heart of our operation. It’s here people connect with the spirit of Australia - from the confidence of seeing and interacting with our pilots, crew and ground staff, to the sheer awe that comes from watching our planes take off and land.

We’ve built a high performance culture, and you can be sure we’ll hold you to those expectations. You’ll be challenged to make the impossible possible. Along the way, you’ll have plenty of fun, meet amazing people and have experiences like no other.

As the Duty Manager - Canberra Airport, you will be responsible for the achievement of all delivery KPIs and managing the operational activity of the Airport. In this role, you will ensure all operational processes and procedures are effectively managed and high-quality standards of customer service are maintained. You will also provide team leadership and support to all staff, ensuring training needs are identified and staff development and performance is managed.

You’ll have
- Previous experience managing people with the ability to mentor, motivate and resolve conflict
- Highly developed people leadership skills including performance management, coaching, mentoring and development
- Thorough understanding of airport operations
- Demonstrated commitment to customer service excellence and continuous improvement philosophy
- Demonstrated experience in implementing operational, safety, compliance, security and emergency procedures
- Previous experience in the development and implementation of local and/or corporate driven initiatives.
- Strong communication and stakeholder management skills with the ability to adapt style to suit the audience
- Understanding of and a desire to support change management processes on a local level
- Knowledge of dispute resolution procedures
- Ability to work under pressure and make cost effective decisions
- Ability to work on a 7-day rotational shift roster
- Why Qantas?_
- There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless._
- The Qantas employee benefits program offers amazing benefits that extend well beyond travel._
- _ We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays._
- _ We have flexible leave options: Make use of leave and flexible working opportunities including 14 weeks paid parental leave and additional purchased leave options._
- _ We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices._
- _ We’ll support your wellbeing: Whether its learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan._